工单 #43897

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创建:2026-03-18T02:59:47Z | 更新:2026-03-23T09:57:11Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1021
物流单号:4PX3002562877189CN
店铺:Van-德国
产品:数码相机广角镜头
金额:40.0 EUR
物流信息
物流状态:InTransit
最新日期:2026-03-19
更新天数:1天
状态摘要
InTransit | days_update=1 | US 07008 Parcel departed from Facility.
查看物流详细信息
Number:  4PX3002562877189CN
Package status:  InTransit (7 Days)
Country:  CN -> US
VYANG 维央:
2026-03-19 21:33 US 07008 Parcel departed from Facility.
2026-03-19 17:15 US 07008 Parcel received by in NJC01.
2026-03-18 15:49 In transit it's progressing through Post network
2026-03-18 15:49 Handed over to last mile
2026-03-18 14:48 Released from customs: customs cleared.
2026-03-18 13:45 Customs clearance agent received the shipment in destnation country.
2026-03-18 13:45 Arrived at warehouse
2026-03-18 02:30 Arrival to the destination airport
2026-03-17 09:23 Departure from the original airport
2026-03-16 22:45 Hand over to airline.
2026-03-15 08:20 Nancheng Depart from facility to service provider.
2026-03-15 01:23 Nancheng Shipment arrived at facility and measured.
2026-03-15 01:20 Nancheng Shipment arrived at facility and measured.
2026-03-15 01:20 Nancheng Shipment picked up.
2026-03-14 20:47 DONGGUAN Depart from facility to service provider
2026-03-14 13:40 DONGGUAN Shipment arrived
2026-03-14 13:20 US 07008 Shipping Order Created.
2026-03-12 10:42 Parcel information received
2026-03-12 10:42 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
对视频的这种要求太荒谬了。你们只是拖延,想让我放弃。我会从有资质的供应商那里购买新镜头。这种来回浪费了我和你们的时间。我喜欢这台相机,但客户支持太糟糕了。Yelp会收到我的反馈。

埃利奥特·杜宾
(703) 569-7188
(703) 615-6089(手机)
对话统计
总消息:8 条 | 客户:4 条 | 客服:4 条 | 下轮次:5
解析时间:2026-03-23T15:38:25.523505

类型判断结果

多重操作列表:
请您理解,没有视频我们无法直观看到问题所在 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | US 07008 Parcel departed from Facility.
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T09:57:10Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are currently encountering a small problem. Without the video, we cannot see the specific situation and cannot directly view the issue. 
Could you please take a short video and send it to us? This way, we can locate the problem more quickly and arrange for timely handling. 
We look forward to receiving your material and helping you resolve the issue as soon as possible so that you can use it with peace of mind.

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-19
停更天数:1
查看物流文本
Number:  4PX3002562877189CN
Package status:  InTransit (7 Days)
Country:  CN -> US
VYANG 维央:
2026-03-19 21:33 US 07008 Parcel departed from Facility.
2026-03-19 17:15 US 07008 Parcel received by in NJC01.
2026-03-18 15:49 In transit it's progressing through Post network
2026-03-18 15:49 Handed over to last mile
2026-03-18 14:48 Released from customs: customs cleared.
2026-03-18 13:45 Customs clearance agent received the shipment in destnation country.
2026-03-18 13:45 Arrived at warehouse
2026-03-18 02:30 Arrival to the destination airport
2026-03-17 09:23 Departure from the original airport
2026-03-16 22:45 Hand over to airline.
2026-03-15 08:20 Nancheng Depart from facility to service provider.
2026-03-15 01:23 Nancheng Shipment arrived at facility and measured.
2026-03-15 01:20 Nancheng Shipment arrived at facility and measured.
2026-03-15 01:20 Nancheng Shipment picked up.
2026-03-14 20:47 DONGGUAN Depart from facility to service provider
2026-03-14 13:40 DONGGUAN Shipment arrived
2026-03-14 13:20 US 07008 Shipping Order Created.
2026-03-12 10:42 Parcel information received
2026-03-12 10:42 Parcel information received
======================================
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