工单 #43896

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创建:2026-03-18T02:59:47Z | 更新:2026-03-25T05:40:07Z

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订单字段

姓名:晓琳
订单号:#1062
物流单号:IT966348011GB
店铺:Zon-英国
产品:V6S扫地机-英规
金额:269.0 GBP
物流信息
物流状态:Delivered
最新日期:2026-03-18
更新天数:2天
状态摘要
Delivered | days_update=2 | Delivered Delivered
查看物流详细信息
Number:  IT966348011GB
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-18 02:25 Delivered Delivered
2026-03-18 00:35 No Answer - Carded
2026-03-17 16:27 DeliveryReady Out for Delivery
2026-03-17 16:27 Out for Delivery
2026-03-17 10:15 InTransit Shipment Received in Depot
2026-03-17 10:15 Shipment Received in Depot
2026-03-16 15:09 InTransit Shipment Data Processed
2026-03-16 15:09 Shipment Data Processed
2026-03-16 00:42 Shipment Received in Depot
2026-03-16 00:42 InTransit Shipment Received in Depot
2026-03-15 03:12 Custom clearance completed
2026-03-15 03:12 InTransit Custom clearance completed
2026-03-14 23:39 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-14 23:39 Parcel arrives at Airport Parcel Arrival
2026-03-14 23:39 Parcel arrives at Airport, Parcel Arrival
2026-03-13 11:00 Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 11:00 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 11:00 Parcel is leaving Airport Parcel Leaving Port
2026-03-12 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-12 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-12 16:40 Customs declaration completed
2026-03-12 16:40 InTransit Customs declaration completed
2026-03-11 11:24 InTransit Shipment Announced
2026-03-11 11:24 Shipment Announced
2026-03-11 10:16 Shipment Announced
2026-03-11 10:16 Departed Hub
2026-03-11 09:26 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-11 09:26 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-10 21:42 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 21:42 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 20:44 DONGGUAN Depart from facility to service provider
2026-03-10 19:56 DONGGUAN Shipment arrived
2026-03-10 12:00 Parcel information received
2026-03-10 12:00 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
谢谢你,Lin,

如前所述,我要求全额退款,请遵守此要求,并指示一个英国退货中心。

此致

Nicole Tappenden
对话统计
总消息:14 条 | 客户:7 条 | 客服:7 条 | 下轮次:8
解析时间:2026-03-25T10:17:26.732550

类型判断结果

多重操作列表:
协商30%保留产品 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=2 | Delivered Delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T05:40:05Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We're committed to resolving your concern and would like to offer two solutions:

1.We can refund 30% of your order amount while you keep the product.
2.You can return the item for a refund (shipping cost will be at your expense). Once we receive the undamaged product, we'll process your refund minus any applicable handling fees.

Important Note: Please don't send any returns until we provide the correct return address. The address on your package is not our returns facility - sending items there may result in loss.
Please let me know which option you prefer so I can assist you further.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-18
停更天数:2
查看物流文本
Number:  IT966348011GB
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-18 02:25 Delivered Delivered
2026-03-18 00:35 No Answer - Carded
2026-03-17 16:27 DeliveryReady Out for Delivery
2026-03-17 16:27 Out for Delivery
2026-03-17 10:15 InTransit Shipment Received in Depot
2026-03-17 10:15 Shipment Received in Depot
2026-03-16 15:09 InTransit Shipment Data Processed
2026-03-16 15:09 Shipment Data Processed
2026-03-16 00:42 Shipment Received in Depot
2026-03-16 00:42 InTransit Shipment Received in Depot
2026-03-15 03:12 Custom clearance completed
2026-03-15 03:12 InTransit Custom clearance completed
2026-03-14 23:39 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-14 23:39 Parcel arrives at Airport Parcel Arrival
2026-03-14 23:39 Parcel arrives at Airport, Parcel Arrival
2026-03-13 11:00 Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 11:00 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 11:00 Parcel is leaving Airport Parcel Leaving Port
2026-03-12 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-12 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-12 16:40 Customs declaration completed
2026-03-12 16:40 InTransit Customs declaration completed
2026-03-11 11:24 InTransit Shipment Announced
2026-03-11 11:24 Shipment Announced
2026-03-11 10:16 Shipment Announced
2026-03-11 10:16 Departed Hub
2026-03-11 09:26 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-11 09:26 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-10 21:42 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 21:42 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 20:44 DONGGUAN Depart from facility to service provider
2026-03-10 19:56 DONGGUAN Shipment arrived
2026-03-10 12:00 Parcel information received
2026-03-10 12:00 Parcel Data Received
======================================
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