工单 #43883

返回工单列表
创建:2026-03-18T02:59:48Z | 更新:2026-03-18T03:37:10Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2201
物流单号:7321315551650079
店铺:R-加拿大
产品:V6S扫地机-美规
金额:599.0 CAD
物流信息
物流状态:InfoReceived
最新日期:2026-03-17
更新天数:1天
状态摘要
InfoReceived | days_update=1 | Parcel information received
查看物流详细信息
Number:  7321315551650079
Package status:  InfoReceived (0 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-17 10:38 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
来自客户的消息

嗨
支持团队,

您的商店 Robotus 收到来自客户的消息

邮箱:petamac@shaw.ca

姓名:Peta MacDonald

电话:780-221-8995

您的留言:关于订单 #2201。感谢您提供 3% 的折扣,但我对这款机器人吸尘器已不再感兴趣。请取消我的订单并将费用退还到我的 Visa 卡。我不再需要这台吸尘器,因为我刚收到一台礼物。我相信您下一次的回复会告知我,您已经将款项退回到我的 Visa 卡。谢谢,
PETA MACDONALD

2026-03-18 01:18:55
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-18T11:00:54.014620

类型判断结果

多重操作列表:
取消订单挽留失败 (全额退款)
分类: 取消订单
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InfoReceived | days_update=1 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-18T03:37:08Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your reply.
We are sorry to hear that you still want to cancel this order.
We have cancelled order #2201 according to your request and have issued a full refund of 599.0 CAD. Usually, you will receive the refund within 5-10 business days. If you do not receive a refund within the time we promised, please feel free to contact us.
Looking forward to seeing you again in our store!

Best regards,
Lin

物流详情

物流状态:InfoReceived
最新日期:2026-03-17
停更天数:1
查看物流文本
Number:  7321315551650079
Package status:  InfoReceived (0 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-17 10:38 Parcel information received
======================================
Powered by www.17track.net.