Case #1418

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1904

物流单号：JD0002234122616064

店铺：Son-英国

产品：天文望远镜

金额：178.99 GBP

物流信息

物流状态：Delivered

最新日期：2026-01-21

更新天数：56天

状态摘要

Delivered | days_update=56 | YEOVIL SERVICE CENTRE (YODEL) Delivered, Your parcel has been delivered to a safe place (Front Porch)

查看物流详细信息

Number:  JD0002234122616064
Package status:  Delivered (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-21 21:49 YEOVIL SERVICE CENTRE (YODEL) Delivered, Your parcel has been delivered to a safe place (Front Porch)
2026-01-21 16:12 YEOVIL SERVICE CENTRE (YODEL) Your parcel is with one of our drivers for delivery (due between 11:22 - 13:22)
2026-01-21 16:12 YEOVIL SERVICE CENTRE (YODEL) DeliveryReady, Your parcel is with one of our drivers for delivery (due between 11:22 - 13:22)
2026-01-21 16:12 YEOVIL SERVICE CENTRE (YODEL) We have your parcel. Please check back for updates
2026-01-21 12:51 YEOVIL SERVICE CENTRE (YODEL) Your parcel has arrived at your delivery depot
2026-01-21 04:13 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-01-21 04:13 HATFIELD TERMINAL Your parcel is at our national hub
2026-01-20 18:40 HATFIELD TERMINAL Your parcel is at our national hub
2026-01-20 18:40 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-01-20 00:04 Custom clearance completed
2026-01-20 00:04 InTransit Custom clearance completed
2026-01-19 12:50 Parcel arrives at Airport, Parcel Arrival
2026-01-19 12:50 Parcel arrives at Airport Parcel Arrival
2026-01-18 20:43 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-18 20:43 Parcel is leaving Airport Parcel Leaving Port
2026-01-18 20:43 Parcel is leaving Airport, Parcel Leaving Port
2026-01-17 08:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-17 08:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-01-16 12:00 Customs declaration completed
2026-01-16 12:00 InTransit Customs declaration completed
2026-01-14 10:16 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-01-14 10:16 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-14 03:01 YODEL We have your parcel. Please check back for updates
2026-01-13 20:24 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-13 20:24 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-13 19:11 DONGGUAN Depart from facility to service provider
2026-01-13 09:55 DONGGUAN Shipment arrived
2026-01-13 02:55 YEOVIL SERVICE CENTRE (YODEL) We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-01-13 02:47 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-01-12 10:45 Parcel information received
2026-01-12 10:45 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

根据贸易公平原则，在您收到退款后，商品所有权应归还商家 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=56 | YEOVIL SERVICE CENTRE (YODEL) Delivered, Your parcel has been delivered to a safe place (Front Porch)

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-19T02:55:20Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Hello!

We noticed that the refund for your order has been completed through the bank chargeback process. However, logistics data shows that the package has been successfully delivered.

According to the principles of fair trade, the ownership of the goods should be returned to the merchant after you receive the refund. We understand your concerns about the shipping cost, but since this transaction has been forcibly closed by the bank, our current system no longer has the permissions to issue additional logistics reimbursement fees.

Suggested solution: You can return the product using the most economical shipping method (with a tracking number).

We look forward to your understanding and support.

Best regards,
Lin

物流详情