工单 #43880

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创建:2026-03-18T02:59:49Z | 更新:2026-03-18T03:46:40Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2426
物流单号:IT966287207GB
店铺:SM-英国
产品:平板电脑-黑色
金额:179.0 GBP
物流信息
物流状态:InTransit
最新日期:2026-03-17
更新天数:1天
状态摘要
InTransit | days_update=1 | InTransit Custom clearance completed
查看物流详细信息
Number:  IT966287207GB
Package status:  InTransit (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-17 01:12 InTransit Custom clearance completed
2026-03-16 23:32 Parcel arrives at Airport Parcel Arrival
2026-03-15 08:18 Parcel is leaving Airport Parcel Leaving Port
2026-03-15 08:18 Parcel is leaving Airport, Parcel Leaving Port
2026-03-15 08:18 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 21:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-13 21:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-12 17:48 InTransit Customs declaration completed
2026-03-12 17:48 Customs declaration completed
2026-03-12 03:16 Shipment Announced
2026-03-12 03:16 InTransit Shipment Announced
2026-03-12 02:36 Shipment Announced
2026-03-12 02:36 Departed Hub
2026-03-12 01:35 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-12 01:35 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-11 11:26 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-03-11 11:26 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 21:44 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 16:11 DONGGUAN Depart from facility to service provider
2026-03-09 20:12 DONGGUAN Shipment arrived
2026-03-07 13:10 Parcel information received
2026-03-07 13:10 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我在7天前收到一封电子邮件,告知订单已发货。到目前为止,我仍未收到它。

此致

马克·多德
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-18T11:00:55.416788

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
国际物流发货 - 预计 5-12 个工作日送达
分类: 询问订单状态
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | InTransit Custom clearance completed
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-18T03:46:39Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (IT966287207GB). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

---

Dear Customer,

Thanks for your order. Your package has been shipped internationally (IT966287207GB). Estimated delivery in 5-12 working days.
You can track it at 17track.net/en. Contact us if you need help!

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-17
停更天数:1
查看物流文本
Number:  IT966287207GB
Package status:  InTransit (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-17 01:12 InTransit Custom clearance completed
2026-03-16 23:32 Parcel arrives at Airport Parcel Arrival
2026-03-15 08:18 Parcel is leaving Airport Parcel Leaving Port
2026-03-15 08:18 Parcel is leaving Airport, Parcel Leaving Port
2026-03-15 08:18 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 21:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-13 21:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-12 17:48 InTransit Customs declaration completed
2026-03-12 17:48 Customs declaration completed
2026-03-12 03:16 Shipment Announced
2026-03-12 03:16 InTransit Shipment Announced
2026-03-12 02:36 Shipment Announced
2026-03-12 02:36 Departed Hub
2026-03-12 01:35 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-12 01:35 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-11 11:26 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-03-11 11:26 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 21:44 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 16:11 DONGGUAN Depart from facility to service provider
2026-03-09 20:12 DONGGUAN Shipment arrived
2026-03-07 13:10 Parcel information received
2026-03-07 13:10 Parcel Data Received
======================================
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