工单 #43874

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创建:2026-03-18T02:59:49Z | 更新:2026-03-19T02:55:20Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2303
物流单号:UK784512062YP
店铺:S-丹麦
产品:黑色GPS手表
金额:1199.0 DKK
物流信息
物流状态:Delivered
最新日期:2026-01-06
更新天数:72天
状态摘要
Delivered | days_update=72 | Order delivered
查看物流详细信息
Number:  UK784512062YP
Package status:  Delivered (9 Days)
Country:  CN -> DK
VYANG 维央:
2026-01-06 17:19 Order delivered
2026-01-06 13:23 Item arrival at collection for pick-up (by recipient)
2026-01-06 08:56 Order out for delivery
2026-01-06 08:53 Order in transit
2026-01-06 03:19 Order in transit
2026-01-05 11:02 Order in transit
2026-01-04 08:23 Batch delivery to carrier
2026-01-02 07:50 International shipment release - Import
2026-01-02 07:29 Pick up by local carrier at destination port
2026-01-02 07:29 International shipment release - Import
2026-01-01 10:33 Port of destination - Arrival
2025-12-31 21:39 Port of departure - Departure
2025-12-30 16:44 Arrived at domestic terminal station
2025-12-30 10:49 Port of departure - Received by carrier
2025-12-30 10:49 International shipment release - Export
2025-12-30 07:44 Yanwen facility - Outbound
2025-12-29 20:52 Item pre-advice received
2025-12-29 20:11 Processing information input
2025-12-29 16:26 DONGGUAN Depart from facility to service provider
2025-12-29 15:42 Yanwen Pickup Scan
2025-12-29 14:15 DONGGUAN Shipment arrived
2025-12-28 10:19 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨 Sekoda

谢谢你的快速回复。

好的,我会自费退回产品,但请提供给我一个退货地址。

此致

Michael
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-19T10:21:56.609576

类型判断结果

多重操作列表:
拒付去信提供退货地址 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=72 | Order delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T02:55:19Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Hello!

Thank you for your cooperation. Please return the package to us at the following address so we can process your request as soon as possible:

Return Address:

Recipient: Huang Haodi (VY0112)

Phone number: +86 13312988847

Address: 2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China

Postal code: 523730

Country: China

Kindly Reminder:

Add a note: Please include a note in the package with your order number [Enter your order number here] so we can process your refund immediately upon receiving the returned package.

Proper Packaging: Please ensure the product is properly packaged to avoid damage during transit. If the returned item is damaged and affects resale, we will be unable to process a full refund.

We hope this information is helpful. Please feel free to contact us if you have any questions.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-06
停更天数:72
查看物流文本
Number:  UK784512062YP
Package status:  Delivered (9 Days)
Country:  CN -> DK
VYANG 维央:
2026-01-06 17:19 Order delivered
2026-01-06 13:23 Item arrival at collection for pick-up (by recipient)
2026-01-06 08:56 Order out for delivery
2026-01-06 08:53 Order in transit
2026-01-06 03:19 Order in transit
2026-01-05 11:02 Order in transit
2026-01-04 08:23 Batch delivery to carrier
2026-01-02 07:50 International shipment release - Import
2026-01-02 07:29 Pick up by local carrier at destination port
2026-01-02 07:29 International shipment release - Import
2026-01-01 10:33 Port of destination - Arrival
2025-12-31 21:39 Port of departure - Departure
2025-12-30 16:44 Arrived at domestic terminal station
2025-12-30 10:49 Port of departure - Received by carrier
2025-12-30 10:49 International shipment release - Export
2025-12-30 07:44 Yanwen facility - Outbound
2025-12-29 20:52 Item pre-advice received
2025-12-29 20:11 Processing information input
2025-12-29 16:26 DONGGUAN Depart from facility to service provider
2025-12-29 15:42 Yanwen Pickup Scan
2025-12-29 14:15 DONGGUAN Shipment arrived
2025-12-28 10:19 Parcel information received
======================================
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