工单 #43873

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创建:2026-03-18T02:59:49Z | 更新:2026-03-25T06:56:36Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1232
物流单号:IT966484842GB
店铺:Ora-英国
产品:V18吸尘器-英规
金额:195.0 GBP
物流信息
物流状态:InTransit
最新日期:2026-03-24
更新天数:1天
状态摘要
InTransit | days_update=1 | GB InTransit Custom clearance completed
查看物流详细信息
Number:  IT966484842GB
Package status:  InTransit (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-24 21:55 GB InTransit Custom clearance completed
2026-03-24 08:43 GB Parcel arrives at Airport Parcel Arrival
2026-03-24 08:43 GB InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-21 10:34 CN InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-21 10:34 Parcel is leaving Airport, Parcel Leaving Port
2026-03-21 10:34 CN Parcel is leaving Airport Parcel Leaving Port
2026-03-19 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-19 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-19 14:10 InTransit Customs declaration completed
2026-03-19 14:10 Customs declaration completed
2026-03-19 10:16 Shipment Announced
2026-03-19 09:20 Departed Hub
2026-03-19 09:20 Shipment Announced
2026-03-19 08:37 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-19 08:37 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-18 23:42 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-18 23:42 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-18 15:38 DONGGUAN Depart from facility to service provider
2026-03-17 20:55 DONGGUAN Shipment arrived
2026-03-17 12:02 Parcel information received
2026-03-17 12:02 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
正如我多次报告的,送货链接不起作用!

多少次了?!

克里斯·迈尔斯

发自我的 iPhone
对话统计
总消息:24 条 | 客户:11 条 | 客服:13 条 | 下轮次:14
解析时间:2026-03-25T10:17:27.860530

类型判断结果

多重操作列表:
顾客反馈通过链接无法查询,让顾客录制操作如何查询的录屏 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | GB InTransit Custom clearance completed
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T06:56:35Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

I noticed that you couldn’t get results after clicking the link. I have already followed up in the backend; it might be caused by page loading or account information details. To locate the problem more quickly, please record a screen video on your phone (or computer) showing each step of your operation, including clicking the link and entering information, and then send the video to us. This way, we can directly see where it gets stuck and try to give you a clear solution within 1‑2 days. We look forward to receiving your video and helping you restore the query function as soon as possible.

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-24
停更天数:1
查看物流文本
Number:  IT966484842GB
Package status:  InTransit (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-24 21:55 GB InTransit Custom clearance completed
2026-03-24 08:43 GB Parcel arrives at Airport Parcel Arrival
2026-03-24 08:43 GB InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-21 10:34 CN InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-21 10:34 Parcel is leaving Airport, Parcel Leaving Port
2026-03-21 10:34 CN Parcel is leaving Airport Parcel Leaving Port
2026-03-19 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-19 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-19 14:10 InTransit Customs declaration completed
2026-03-19 14:10 Customs declaration completed
2026-03-19 10:16 Shipment Announced
2026-03-19 09:20 Departed Hub
2026-03-19 09:20 Shipment Announced
2026-03-19 08:37 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-19 08:37 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-18 23:42 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-18 23:42 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-18 15:38 DONGGUAN Depart from facility to service provider
2026-03-17 20:55 DONGGUAN Shipment arrived
2026-03-17 12:02 Parcel information received
2026-03-17 12:02 Parcel Data Received
======================================
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