工单 #39358

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创建：2026-03-18T02:59:50Z | 更新：2026-03-23T09:57:12Z

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订单字段

姓名：晓琳
订单号：#1044
物流单号：IT966287272GB
店铺：Zon-英国
产品：V6S扫地机-英规
金额：269.0 GBP
物流信息
物流状态：Delivered
最新日期：2026-03-18
更新天数：2天
状态摘要
Delivered | days_update=2 | Delivered Delivered
查看物流详细信息 
Number:  IT966287272GB
Package status:  Delivered (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-18 00:31 Delivered Delivered
2026-03-17 14:47 DeliveryReady Out for Delivery
2026-03-17 14:47 Out for Delivery
2026-03-17 12:21 InTransit Shipment Received in Depot
2026-03-17 12:21 Shipment Received in Depot
2026-03-16 15:09 InTransit Shipment Data Processed
2026-03-16 15:09 Shipment Data Processed
2026-03-16 00:42 Shipment Received in Depot
2026-03-16 00:42 InTransit Shipment Received in Depot
2026-03-15 03:12 Custom clearance completed
2026-03-15 03:12 InTransit Custom clearance completed
2026-03-14 23:39 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-14 23:39 Parcel arrives at Airport Parcel Arrival
2026-03-13 11:00 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 11:00 Parcel is leaving Airport Parcel Leaving Port
2026-03-12 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-12 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-12 16:40 Customs declaration completed
2026-03-12 16:40 InTransit Customs declaration completed
2026-03-11 11:24 InTransit Shipment Announced
2026-03-11 11:24 Shipment Announced
2026-03-11 10:16 Shipment Announced
2026-03-11 10:16 Departed Hub
2026-03-11 09:26 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-11 09:26 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-10 21:44 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 21:44 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 16:11 DONGGUAN Depart from facility to service provider
2026-03-09 16:44 DONGGUAN Shipment arrived
2026-03-07 13:11 Parcel information received
2026-03-07 13:11 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
亲爱的林，

从照片中可以看到，外箱上有一个洞。这不是折痕。箱子和内容物都是未封的。

机器人没有安全证书或说明书。再次说明，这不是您网站上宣传的Zonelia产品，而是一个普通的中国型号。

我不会插入该设备。根据提供的照片，设备已损坏。这已经足够获得全额退款。请安排创建运输标签并处理退款。
对话统计
总消息：11 条 | 客户：5 条 | 客服：6 条 | 下轮次：7
解析时间：2026-03-23T15:38:28.825575

类型判断结果

多重操作列表:
很抱歉，您的图片展示的外包装有折痕，这是运输过程中很正常的事，请您提供产品无法工作的视频 (手动)
分类: 其他问题
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：Delivered | days_update=2 | Delivered Delivered
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-23T09:57:11Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

We are very sorry that the outer packaging you received has creases, which is quite common during transportation. To confirm whether the product is really unusable, please shoot a short video and send it to us, so that we can further verify and handle it for you as soon as possible. We look forward to your reply to help you resolve the issue quickly.

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：Delivered

    
最新日期：2026-03-18

    
停更天数：2

    

      查看物流文本
      
Number:  IT966287272GB
Package status:  Delivered (9 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-18 00:31 Delivered Delivered
2026-03-17 14:47 DeliveryReady Out for Delivery
2026-03-17 14:47 Out for Delivery
2026-03-17 12:21 InTransit Shipment Received in Depot
2026-03-17 12:21 Shipment Received in Depot
2026-03-16 15:09 InTransit Shipment Data Processed
2026-03-16 15:09 Shipment Data Processed
2026-03-16 00:42 Shipment Received in Depot
2026-03-16 00:42 InTransit Shipment Received in Depot
2026-03-15 03:12 Custom clearance completed
2026-03-15 03:12 InTransit Custom clearance completed
2026-03-14 23:39 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-14 23:39 Parcel arrives at Airport Parcel Arrival
2026-03-13 11:00 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 11:00 Parcel is leaving Airport Parcel Leaving Port
2026-03-12 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-12 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-12 16:40 Customs declaration completed
2026-03-12 16:40 InTransit Customs declaration completed
2026-03-11 11:24 InTransit Shipment Announced
2026-03-11 11:24 Shipment Announced
2026-03-11 10:16 Shipment Announced
2026-03-11 10:16 Departed Hub
2026-03-11 09:26 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-11 09:26 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-10 21:44 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 21:44 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 16:11 DONGGUAN Depart from facility to service provider
2026-03-09 16:44 DONGGUAN Shipment arrived
2026-03-07 13:11 Parcel information received
2026-03-07 13:11 Parcel Data Received
======================================
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