工单 #44109

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创建:2026-03-18T10:32:19Z | 更新:2026-03-24T10:39:11Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#2471
物流单号:IT964837808GB
店铺:A-英国
产品:扫地机
金额:245.0 GBP
物流信息
物流状态:Delivered
最新日期:2026-01-12
更新天数:67天
状态摘要
Delivered | days_update=67 | Delivered Delivered
查看物流详细信息
Number:  IT964837808GB
Package status:  Delivered (11 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-12 18:37 Delivered Delivered
2026-01-12 17:03 Out for Delivery
2026-01-12 10:10 Shipment Data Processed
2026-01-11 07:20 Shipment Received in Depot
2026-01-11 07:20 InTransit Shipment Received in Depot
2026-01-10 11:04 Shipment Received in Depot
2026-01-10 11:04 InTransit Shipment Received in Depot
2026-01-10 11:03 Shipment Received in Depot
2026-01-10 03:37 Custom clearance completed
2026-01-09 04:06 Parcel arrives at Airport Parcel Arrival
2026-01-09 04:06 InTransit Parcel arrives at Airport, Parcel Arrival
2026-01-07 14:58 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-07 14:58 Parcel is leaving Airport Parcel Leaving Port
2026-01-06 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-06 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-01-05 22:14 InTransit Customs declaration completed
2026-01-05 22:14 Customs declaration completed
2026-01-05 06:16 InTransit Shipment Announced
2026-01-05 06:16 Shipment Announced
2026-01-05 05:18 Shipment Announced
2026-01-05 05:18 Departed Hub
2026-01-05 05:04 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-01-05 05:04 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-04 21:42 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-01-04 21:42 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-03 22:35 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-01-03 22:35 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-03 20:19 DONGGUAN Depart from facility to service provider
2026-01-02 16:43 DONGGUAN Shipment arrived
2026-01-02 00:56 Parcel information received
2026-01-02 00:56 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
林。除非你想体验英国监狱,否则我建议你现在停止。你对我的律师事务所的骚扰

HL 我也建议你查看谷歌,上面有许多我可以呼叫的证人
对话统计
总消息:14 条 | 客户:8 条 | 客服:6 条 | 下轮次:7
解析时间:2026-03-24T17:50:24.519726

类型判断结果

多重操作列表:
很抱歉,据贸易公平原则,在您收到退款后,商品所有权应归还商家 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=67 | Delivered Delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T10:39:09Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are very sorry. According to the principle of fair trade, once the refund is credited, ownership of the product will automatically return to us. To avoid unnecessary disputes later, please package the product properly and send it back to our warehouse after receiving the refund; if you have already sent it, please provide us with the tracking number so that we can verify it promptly. We look forward to your cooperation to help us complete the subsequent processing as soon as possible, ensuring that both parties can smoothly conclude this transaction.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-12
停更天数:67
查看物流文本
Number:  IT964837808GB
Package status:  Delivered (11 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-12 18:37 Delivered Delivered
2026-01-12 17:03 Out for Delivery
2026-01-12 10:10 Shipment Data Processed
2026-01-11 07:20 Shipment Received in Depot
2026-01-11 07:20 InTransit Shipment Received in Depot
2026-01-10 11:04 Shipment Received in Depot
2026-01-10 11:04 InTransit Shipment Received in Depot
2026-01-10 11:03 Shipment Received in Depot
2026-01-10 03:37 Custom clearance completed
2026-01-09 04:06 Parcel arrives at Airport Parcel Arrival
2026-01-09 04:06 InTransit Parcel arrives at Airport, Parcel Arrival
2026-01-07 14:58 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-07 14:58 Parcel is leaving Airport Parcel Leaving Port
2026-01-06 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-06 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-01-05 22:14 InTransit Customs declaration completed
2026-01-05 22:14 Customs declaration completed
2026-01-05 06:16 InTransit Shipment Announced
2026-01-05 06:16 Shipment Announced
2026-01-05 05:18 Shipment Announced
2026-01-05 05:18 Departed Hub
2026-01-05 05:04 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-01-05 05:04 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-04 21:42 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-01-04 21:42 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-03 22:35 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-01-03 22:35 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-03 20:19 DONGGUAN Depart from facility to service provider
2026-01-02 16:43 DONGGUAN Shipment arrived
2026-01-02 00:56 Parcel information received
2026-01-02 00:56 Parcel Data Received
======================================
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