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Hello Lin This is your companies administrative failing and I don’t understand why you don’t have all the correspondence on file ??  When you finally initiated the refund under investigation from my credit card company you should have requested at that point to return the damaged item, not 4 months later, and as the item was severely damaged it is therefore your company who should pay the postage costs to return the item. At no point was I asked to return the item during my complaint process and at the final total refund given I was not asked to return the item and because  it was unusable due to the transit damage it was disposed of months ago.  Sent from Yahoo Mail for iPhone

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你好林，这是你们公司的管理失误，我不明白为什么你们没有将所有的往来信件归档？

当你们最终在我的信用卡公司调查下处理退款时，你们本应该在那时要求退回损坏的物品，而不是四个月后才提出。由于该物品严重损坏，因此应该由你们公司承担退货的邮费。在整个投诉过程中，我从未被要求退回该物品，而且在最终全额退款时，我也没有被要求退回该物品，而且由于运输损坏，该物品已经在几个月前被丢弃。

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Dear Tp007Bond,

We apologize for keeping you waiting. We did not receive your previous message, which resulted in the information not being archived in a timely manner. To ensure that your request is processed as quickly as possible, please resend the content of your email, or reply here with the detailed information. Once we receive it, we will follow up immediately and strive to resolve the issue for you as soon as possible. We look forward to your reply.

Best regards,
Lin

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