工单 #44160

返回工单列表
创建:2026-03-19T02:21:47Z | 更新:2026-03-19T03:12:33Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#3412
物流单号:4PX3002425493815CN
店铺:VA-美国
产品:白色电子相框-美规
金额:218.99 USD
物流信息
物流状态:Delivered
最新日期:2026-01-19
更新天数:59天
状态摘要
Delivered | days_update=59 | Miami Beach, FL 33141 Delivered. Position: receptionist
查看物流详细信息
Number:  4PX3002425493815CN
Package status:  Delivered (4 Days)
Country:  CN -> US
VYANG 维央:
2026-01-19 14:57 Miami Beach, FL 33141 Delivered. Position: receptionist
2026-01-19 09:27 Miami Beach, FL 33141 Out for Delivery
2026-01-18 18:33 Miami, FL 33122 Processing at Designated Facility
2026-01-18 17:37 Miami, FL 33122 Arrival at Destination Facility
2026-01-18 17:20 In transitit'sprogressing through delivery network
2026-01-18 11:24 MIA Customs clearance agent received the shipment in destnation country.
2026-01-17 10:24 Arrival to the destination airport
2026-01-17 04:53 Departure from the original airport
2026-01-17 00:00 Hand over to airline.
2026-01-16 06:12 Nancheng Depart from facility to service provider.
2026-01-16 04:17 Nancheng Shipment arrived at facility and measured.
2026-01-16 04:14 Nancheng Shipment arrived at facility and measured.
2026-01-16 04:14 Nancheng Shipment picked up.
2026-01-15 20:47 DONGGUAN Depart from facility to service provider
2026-01-15 15:38 DONGGUAN Shipment arrived
2026-01-15 15:14 Miami, FL 33122 Shipping Label Created
2026-01-12 10:59 Parcel information received
2026-01-12 10:59 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我将退回订单3412。请寄回退货标签。
对话统计
总消息:2 条 | 客户:2 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-19T10:22:00.335049

类型判断结果

多重操作列表:
拒付去信提供退货地址 (手动)
分类: 其他问题
[已含回复内容]
很抱歉我们不提供退货标签,您可以在当地物流商寄回包裹 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=59 | Miami Beach, FL 33141 Delivered. Position: receptionist
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T03:12:32Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Hello!

Thank you for your cooperation. Please return the package to the following address so that we can process your request as soon as possible:

Return Address:

Recipient: Huang Haodi (VY0112)
Phone Number: 86 13312988847
Address: 2nd Floor, Building G, Zhenghan Warehouse, No. 8 Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China
Postal Code: 523730
Country/Region: China

Kind Reminder:

Please include a note: Please include your order number [enter your order number here] in the package so that we can process your refund immediately upon receiving the return.

Proper Packaging: Please ensure the product is properly packaged to avoid damage during transit. If the returned item is damaged and affects resale, we will not be able to provide a full refund.

We hope the above information is helpful. If you have any questions, please feel free to contact us.

Best regards,
Lin

---

Dear Customer,

We are very sorry that this time we are unable to provide you with a return label directly, and it might be a bit troublesome for you to handle it yourself. You can contact your local courier to send the package back, and after sending it, please send us the tracking number. I will promptly follow up to confirm receipt. We look forward to helping you complete this smoothly.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-19
停更天数:59
查看物流文本
Number:  4PX3002425493815CN
Package status:  Delivered (4 Days)
Country:  CN -> US
VYANG 维央:
2026-01-19 14:57 Miami Beach, FL 33141 Delivered. Position: receptionist
2026-01-19 09:27 Miami Beach, FL 33141 Out for Delivery
2026-01-18 18:33 Miami, FL 33122 Processing at Designated Facility
2026-01-18 17:37 Miami, FL 33122 Arrival at Destination Facility
2026-01-18 17:20 In transitit'sprogressing through delivery network
2026-01-18 11:24 MIA Customs clearance agent received the shipment in destnation country.
2026-01-17 10:24 Arrival to the destination airport
2026-01-17 04:53 Departure from the original airport
2026-01-17 00:00 Hand over to airline.
2026-01-16 06:12 Nancheng Depart from facility to service provider.
2026-01-16 04:17 Nancheng Shipment arrived at facility and measured.
2026-01-16 04:14 Nancheng Shipment arrived at facility and measured.
2026-01-16 04:14 Nancheng Shipment picked up.
2026-01-15 20:47 DONGGUAN Depart from facility to service provider
2026-01-15 15:38 DONGGUAN Shipment arrived
2026-01-15 15:14 Miami, FL 33122 Shipping Label Created
2026-01-12 10:59 Parcel information received
2026-01-12 10:59 Parcel information received
======================================
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