工单 #44117

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创建:2026-03-19T02:21:48Z | 更新:2026-03-19T03:12:40Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2785
物流单号:H048SA0069453979
店铺:VA-英国
产品:白色Wifi放大器-英规
金额:99.0 GBP
物流信息
物流状态:Delivered
最新日期:2025-12-28
更新天数:81天
状态摘要
Delivered | days_update=81 | Delivered Secure delivery (Enclosed porch)
查看物流详细信息
Number:  H048SA0069453979
Package status:  Delivered (11 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-28 01:09 Delivered Secure delivery (Enclosed porch)
2025-12-27 19:59 ETA of delivery
2025-12-27 18:17 The courier has received this parcel for delivery and will set a delivery time shortly
2025-12-27 02:09 InTransit Parcel processed at the depot
2025-12-27 02:09 Parcel processed at the depot
2025-12-24 13:39 Parcel processed at the hub
2025-12-24 13:39 InTransit Parcel processed at the hub
2025-12-24 13:38 We've received this parcel at the hub and will be sorted to the customers delivery depot
2025-12-23 19:13 InTransit Custom clearance completed
2025-12-23 19:13 Custom clearance completed
2025-12-23 02:05 Parcel arrives at Airport Parcel Arrival
2025-12-23 02:05 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-22 00:50 Parcel is leaving Airport Parcel Leaving Port
2025-12-22 00:50 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-21 10:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-20 18:00 Customs declaration completed
2025-12-20 05:06 Collected by Evri
2025-12-20 05:06 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-19 23:18 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-19 23:18 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-19 21:43 DONGGUAN Depart from facility to service provider
2025-12-19 15:06 DONGGUAN Shipment arrived
2025-12-17 11:04 We have received the details for this parcel and expect it to reach the Evri network shortly
2025-12-17 11:04 Parcel Data Received
2025-12-17 11:04 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
欢迎您来领取退货物品
对话统计
总消息:2 条 | 客户:2 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-19T10:22:04.080362

类型判断结果

多重操作列表:
告知顾客我们无法提供预付退货标签,或安排快递上门取件服务,因为您申请拒付,款项已经退回给您,请您自行寄回产品 (手动)
分类: 其他问题
[已含回复内容]
拒付去信提供退货地址 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=81 | Delivered Secure delivery (Enclosed porch)
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T03:12:39Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

You have requested a chargeback, and the amount has already been refunded to you via the original payment method. Currently, we are unable to provide a prepaid return label or door-to-door pickup service.

Please return the item to our warehouse on your own. After sending it, please inform us of the tracking number so that we can promptly verify and complete the subsequent processing.

We look forward to your quick return to help us resolve this matter smoothly.

Best regards,
Lin

---

Dear Customer,

Hello!

Thank you for your cooperation. Please return the package to the following address so that we can process your request as soon as possible:

Return Address:

Recipient: Huang Haodi (VY0112)
Phone Number: 86 13312988847
Address: 2nd Floor, Building G, Zhenghan Warehouse, No. 8 Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China
Postal Code: 523730
Country/Region: China

Kind Reminder:

Please include a note: Please include your order number [enter your order number here] in the package so that we can process your refund immediately upon receiving the return.

Proper Packaging: Please ensure the product is properly packaged to avoid damage during transit. If the returned item is damaged and affects resale, we will not be able to provide a full refund.

We hope the above information is helpful. If you have any questions, please feel free to contact us.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-12-28
停更天数:81
查看物流文本
Number:  H048SA0069453979
Package status:  Delivered (11 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-28 01:09 Delivered Secure delivery (Enclosed porch)
2025-12-27 19:59 ETA of delivery
2025-12-27 18:17 The courier has received this parcel for delivery and will set a delivery time shortly
2025-12-27 02:09 InTransit Parcel processed at the depot
2025-12-27 02:09 Parcel processed at the depot
2025-12-24 13:39 Parcel processed at the hub
2025-12-24 13:39 InTransit Parcel processed at the hub
2025-12-24 13:38 We've received this parcel at the hub and will be sorted to the customers delivery depot
2025-12-23 19:13 InTransit Custom clearance completed
2025-12-23 19:13 Custom clearance completed
2025-12-23 02:05 Parcel arrives at Airport Parcel Arrival
2025-12-23 02:05 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-22 00:50 Parcel is leaving Airport Parcel Leaving Port
2025-12-22 00:50 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-21 10:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-20 18:00 Customs declaration completed
2025-12-20 05:06 Collected by Evri
2025-12-20 05:06 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-19 23:18 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-19 23:18 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-19 21:43 DONGGUAN Depart from facility to service provider
2025-12-19 15:06 DONGGUAN Shipment arrived
2025-12-17 11:04 We have received the details for this parcel and expect it to reach the Evri network shortly
2025-12-17 11:04 Parcel Data Received
2025-12-17 11:04 Parcel information received
======================================
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