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客户邮件内容

Subject: Regarding Order #2013 – Faulty/Damaged Item Received ​ Dear Beelines Customer Service Team, ​I am writing to you regarding Order #2013 for the light I recently purchased. ​I wish to formalize my request for a return, as the item arrived damaged. I previously pointed this out at the time of delivery; therefore, it is not possible to return the item in an "undamaged" condition as it was faulty upon arrival. Furthermore, the light is not capable of performing the job for which it was advertised. ​Under the Consumer Rights Act, as the goods arrived faulty and unfit for purpose, I should not be responsible for the cost of the return. Please provide a pre-paid return label or a QR code to cover the postage costs so that I can return the item to you. ​I look forward to receiving the return instructions and a full refund shortly. ​ Kind regards, G Jakeman

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订单字段

AI历史分析结果

主题：
关于订单 #2013 – 收到有缺陷/损坏的物品

亲爱的 Beelines 客服团队，

我写信是关于我最近购买的灯具订单 #2013。

我想正式提出退货请求，因为该物品到达时已经损坏。我在交货时已指出这一点；因此，不可能以“未损坏”的状态退回该物品，因为它到货时就有缺陷。此外，该灯具无法完成其广告中所宣传的功能。

根据《消费者权益法》，由于商品到达时有缺陷且不适合使用，我不应负责退货费用。请提供预付的退货标签或二维码以覆盖邮寄费用，以便我将物品退回给您。

我期待尽快收到退货说明和全额退款。

此致，

敬礼，

G Jakeman

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Dear Graeme Jakeman,

We are sorry for the inconvenience caused by the damaged item you received. To quickly verify the situation and arrange subsequent handling, please take a few photos of the damaged area and send them to us, preferably from different angles. Once we receive the pictures, we will expedite the process for you, aiming to provide a satisfactory solution as soon as possible. We look forward to your cooperation to help us resolve the issue promptly.

Best regards,
Lin

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