工单 #44105

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创建:2026-03-19T02:21:48Z | 更新:2026-03-23T08:09:54Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#5421
物流单号:LP1000029336387CN
店铺:S-挪威
产品:蓝牙耳机-白色
金额:1299.0 NOK
物流信息
物流状态:Delivered
最新日期:2026-01-14
更新天数:64天
状态摘要
Delivered | days_update=64 | Package deliveredParcel delivered
查看物流详细信息
Number:  LP1000029336387CN
Package status:  Delivered (14 Days)
Country:  CN -> NO
VYANG 维央:
2026-01-14 03:32 Package deliveredParcel delivered
2026-01-13 16:00 Communication sent
2026-01-12 12:44 Parcel activated
2026-01-12 12:43 Received by local delivery companyParcel is being loaded for transport
2026-01-09 13:07 Received by local delivery companyParcel has been received
2026-01-09 13:06 Received by local delivery companyParcel is being loaded for transport
2026-01-08 12:12 Shipment on the wayIn transit,it'sprogressing through delivery network
2026-01-07 21:17 Import customs clearance completeThe shipment has been customs cleared and released by customs
2026-01-07 13:46 Arrived at linehaul officeArrival to the destination airport
2026-01-06 18:17 Departed from departure country/regionDeparture from the original airport
2026-01-05 19:52 Leaving from departure country/regionHand over to airline.
2026-01-05 07:04 Departed from sorting centerDepart from facility to service provider.
2026-01-05 00:53 Processing at sorting centerShipment arrived at facility and measured.
2026-01-04 17:59 Communication sent
2026-01-04 17:53 Parcel arrival notified
2026-01-04 03:33 Airline handover problem at departure transport hubHand over to airline failed-weight difference is too large
2026-01-04 02:33 Received by logistics companyShipment picked up.
2026-01-03 21:45 DONGGUAN Depart from facility to service provider
2026-01-03 16:02 DONGGUAN Shipment arrived
2025-12-31 10:47 Shipment info receivedParcel information received
2025-12-31 10:47 Parcel information received
======================================
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AI历史分析结果

检测语言:nb
最新客户消息翻译
我到底该如何联系中国海关?这将是你们这些有这种无望安排的人的任务。我在想我是否应该直接通过媒体警告你们的公司。

发送自我的Galaxy

-------- 原始消息 --------
对话统计
总消息:7 条 | 客户:5 条 | 客服:2 条 | 下轮次:3
解析时间:2026-03-23T15:37:15.077490

类型判断结果

多重操作列表:
跟顾客说卡关这个情况我们在之前的退货说明里说了 具体的情况我们没办法了解 只能等海关放行我们收到包裹才可以处理退款 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=64 | Package deliveredParcel delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T08:09:53Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Kjære kunde,

For øyeblikket sitter pakken din fast i tollen. Som nevnt i returinstruksjonene tidligere, kan vi ikke forhåndsvite de eksakte detaljene i slike tilfeller, og vi kan først fortsette med refusjonen når tollen har frigitt pakken og vi har mottatt den.

Vi følger allerede opp saken, og så snart pakken blir frigitt og er i våre hender, vil vi håndtere refusjonen for deg umiddelbart. Du trenger bare å vente litt.

Vi ser frem til å løse dette for deg så snart som mulig, slik at du kan føle deg trygg og fornøyd.

Med vennlig hilsen,
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-14
停更天数:64
查看物流文本
Number:  LP1000029336387CN
Package status:  Delivered (14 Days)
Country:  CN -> NO
VYANG 维央:
2026-01-14 03:32 Package deliveredParcel delivered
2026-01-13 16:00 Communication sent
2026-01-12 12:44 Parcel activated
2026-01-12 12:43 Received by local delivery companyParcel is being loaded for transport
2026-01-09 13:07 Received by local delivery companyParcel has been received
2026-01-09 13:06 Received by local delivery companyParcel is being loaded for transport
2026-01-08 12:12 Shipment on the wayIn transit,it'sprogressing through delivery network
2026-01-07 21:17 Import customs clearance completeThe shipment has been customs cleared and released by customs
2026-01-07 13:46 Arrived at linehaul officeArrival to the destination airport
2026-01-06 18:17 Departed from departure country/regionDeparture from the original airport
2026-01-05 19:52 Leaving from departure country/regionHand over to airline.
2026-01-05 07:04 Departed from sorting centerDepart from facility to service provider.
2026-01-05 00:53 Processing at sorting centerShipment arrived at facility and measured.
2026-01-04 17:59 Communication sent
2026-01-04 17:53 Parcel arrival notified
2026-01-04 03:33 Airline handover problem at departure transport hubHand over to airline failed-weight difference is too large
2026-01-04 02:33 Received by logistics companyShipment picked up.
2026-01-03 21:45 DONGGUAN Depart from facility to service provider
2026-01-03 16:02 DONGGUAN Shipment arrived
2025-12-31 10:47 Shipment info receivedParcel information received
2025-12-31 10:47 Parcel information received
======================================
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