工单 #40051

返回工单列表
创建:2026-03-19T02:21:49Z | 更新:2026-03-19T06:31:06Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2181
物流单号:UK973094290YP
店铺:R-加拿大
产品:V6S扫地机-美规
金额:599.0 CAD
物流信息
物流状态:InTransit
最新日期:2026-03-10
更新天数:9天
状态摘要
InTransit | days_update=9 | DONGGUAN Depart from facility to service provider
查看物流详细信息
Number:  UK973094290YP
Package status:  InTransit (10 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-10 16:15 DONGGUAN Depart from facility to service provider
2026-03-09 18:53 DONGGUAN Shipment arrived
2026-03-08 13:40 Order processed by shipper
2026-03-08 13:40 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好。请尽快退还我的钱。

我要提出投诉。我对你们的人没有得到任何满意的回应。

我无法追踪包裹,但你们已经向我的信用卡收费。

你们是骗子。

Susan C. Larke, M.Sc. BCBA

行为顾问

(403) 510-5256

怀着感激和尊重,我在科斯特·萨利什、Lekwungen 和 W̱SÁNEĆ 国家未经割让的传统领土上生活、工作和娱乐。
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-19T10:22:52.256226

类型判断结果

多重操作列表:
已发货取消订单 (拦截成功)
分类: 取消订单
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=9 | DONGGUAN Depart from facility to service provider
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T06:31:04Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are pleased to inform you that we have successfully intercepted your package.
As requested, we have arranged a refund of 599.0 CAD for your order #2181. Please note that it usually takes 5 to 10 business days for the funds to appear in your original payment account, depending on your bank's processing time.
Thank you for your patience and understanding throughout this process.
If you have any further questions, please feel free to contact us.
Best regards,

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-10
停更天数:9
查看物流文本
Number:  UK973094290YP
Package status:  InTransit (10 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-10 16:15 DONGGUAN Depart from facility to service provider
2026-03-09 18:53 DONGGUAN Shipment arrived
2026-03-08 13:40 Order processed by shipper
2026-03-08 13:40 Parcel information received
======================================
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