工单 #15222

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创建:2026-03-19T02:21:50Z | 更新:2026-03-25T06:56:35Z

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物流查询 fc(自动/可空)
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操作步骤
AI分析
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订单字段

姓名:晓琳
订单号:#1338
物流单号:AU0000004496837
店铺:SM-澳洲
产品:平板电脑-灰色
金额:399.0 AUD
物流信息
物流状态:Delivered
最新日期:2026-01-12
更新天数:66天
状态摘要
Delivered | days_update=66 | DELIVERED
查看物流详细信息
Number:  AU0000004496837
Package status:  Delivered (8 Days)
Country:  CN -> AU
VYANG 维央:
2026-01-12 18:13 DELIVERED
2026-01-09 17:09 YOUR PARCEL IS BEING PREPARED FOR DELIVERY
2026-01-09 09:25 THE PACKAGE HAS ARRIVED AT THE WAREHOUSE AND BEEN SCANNED.
2026-01-09 09:25 THE PACKAGE HAS ARRIVED AT THE WAREHOUSE AND BEEN SCANNED.
2026-01-09 09:24 THE PACKAGE IS SCANNED IN THE TRANSIT WAREHOUSE
2026-01-09 09:24 THE PACKAGE IS SCANNED IN THE TRANSIT WAREHOUSE
2026-01-08 17:01 ARRIVED AT FACILITY IN DESTINATION COUNTRY
2026-01-08 17:01 ARRIVED AT FACILITY IN DESTINATION COUNTRY
2026-01-08 07:15 PERTH COLLECTED FROM AIRPORT TERMINAL
2026-01-07 23:42 PERTH ARRIVED AT DESTINATION AIRPORT
2026-01-07 21:17 IMPORT CUSTOMS CLEARED
2026-01-07 21:17 IMPORT CUSTOMS CLEARED
2026-01-07 15:00 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2026-01-06 14:07 EXPORT CUSTOMS CLEARED
2026-01-06 04:36 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-01-06 04:36 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-01-06 01:17 SHENZHEN PROCESSED AT ORIGIN HUB
2026-01-06 01:17 SHENZHEN PROCESSED AT ORIGIN HUB
2026-01-06 01:16 SHENZHEN RECEIVED SHIPMENT
2026-01-06 01:16 SHENZHEN RECEIVED SHIPMENT
2026-01-06 01:15 SHIPPING INFORMATION RECEIVED
2026-01-06 01:15 SHIPPING INFORMATION RECEIVED
2026-01-05 15:42 DONGGUAN Depart from facility to service provider
2026-01-05 14:52 DONGGUAN Shipment arrived
2026-01-02 00:55 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
好的,我只在星期二发布了它

此致敬礼
对话统计
总消息:31 条 | 客户:16 条 | 客服:15 条 | 下轮次:16
解析时间:2026-03-25T10:17:28.759757

类型判断结果

多重操作列表:
跟顾客说卡关这个情况我们在之前的退货说明里说了 具体的情况我们没办法了解 只能等海关放行我们收到包裹才可以处理退款 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=66 | DELIVERED
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T06:56:34Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We have mentioned the issue of the shipment being held up in our previous return instructions. We are currently unable to obtain the specific details, and can only proceed with the refund after customs release the package and we receive it. Please be patient, and we will process the refund as soon as we receive the package. We look forward to resolving this for you promptly and appreciate your understanding and cooperation.

Best regards, 
Lin

物流详情

物流状态:Delivered
最新日期:2026-01-12
停更天数:66
查看物流文本
Number:  AU0000004496837
Package status:  Delivered (8 Days)
Country:  CN -> AU
VYANG 维央:
2026-01-12 18:13 DELIVERED
2026-01-09 17:09 YOUR PARCEL IS BEING PREPARED FOR DELIVERY
2026-01-09 09:25 THE PACKAGE HAS ARRIVED AT THE WAREHOUSE AND BEEN SCANNED.
2026-01-09 09:25 THE PACKAGE HAS ARRIVED AT THE WAREHOUSE AND BEEN SCANNED.
2026-01-09 09:24 THE PACKAGE IS SCANNED IN THE TRANSIT WAREHOUSE
2026-01-09 09:24 THE PACKAGE IS SCANNED IN THE TRANSIT WAREHOUSE
2026-01-08 17:01 ARRIVED AT FACILITY IN DESTINATION COUNTRY
2026-01-08 17:01 ARRIVED AT FACILITY IN DESTINATION COUNTRY
2026-01-08 07:15 PERTH COLLECTED FROM AIRPORT TERMINAL
2026-01-07 23:42 PERTH ARRIVED AT DESTINATION AIRPORT
2026-01-07 21:17 IMPORT CUSTOMS CLEARED
2026-01-07 21:17 IMPORT CUSTOMS CLEARED
2026-01-07 15:00 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2026-01-06 14:07 EXPORT CUSTOMS CLEARED
2026-01-06 04:36 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-01-06 04:36 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-01-06 01:17 SHENZHEN PROCESSED AT ORIGIN HUB
2026-01-06 01:17 SHENZHEN PROCESSED AT ORIGIN HUB
2026-01-06 01:16 SHENZHEN RECEIVED SHIPMENT
2026-01-06 01:16 SHENZHEN RECEIVED SHIPMENT
2026-01-06 01:15 SHIPPING INFORMATION RECEIVED
2026-01-06 01:15 SHIPPING INFORMATION RECEIVED
2026-01-05 15:42 DONGGUAN Depart from facility to service provider
2026-01-05 14:52 DONGGUAN Shipment arrived
2026-01-02 00:55 Parcel information received
======================================
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