工单 #44427

返回工单列表
创建:2026-03-19T06:42:40Z | 更新:2026-03-19T07:35:27Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1360
物流单号:CP958495295IE
店铺:Son-爱尔兰
产品:暖风机-英规
金额:128.99 EUR
物流信息
物流状态:Exception
最新日期:2026-02-27
更新天数:20天
状态摘要
Exception | days_update=20 | Parcel is leaving Airport, Parcel Leaving Port
查看物流详细信息
Number:  CP958495295IE
Package status:  InTransit (26 Days)
Country:  CN -> IE
VYANG 维央:
2026-02-27 00:24 Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 00:24 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-25 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-25 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-25 14:07 Customs declaration completed
2026-02-25 14:07 InTransit Customs declaration completed
2026-02-22 23:21 We have received information about your incoming item from the sender
2026-02-22 23:21 InTransit We have received information about your incoming item from the sender
2026-02-22 22:32 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-22 18:32 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-22 18:32 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-22 15:44 DONGGUAN Depart from facility to service provider
2026-02-22 14:03 DONGGUAN Shipment arrived
2026-02-20 23:13 Parcel information received
2026-02-20 23:12 Parcel Data Received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
嗨,

我尚未收到下面的订单,希望您能告知我订单的状态以及我何时能收到。

谢谢,

Seamus Beausang
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-19T14:42:45.512696

类型判断结果

多重操作列表:
CP958495295IE 此票是因受近期中东局势影响领空关闭,目前部分包裹还在等待安排航班发出 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Exception | days_update=20 | Parcel is leaving Airport, Parcel Leaving Port
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T07:35:25Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

CP958495295IE is affected by the recent situation in the Middle East, and the airspace is temporarily closed, causing some parcels of this shipment to still be waiting for flight arrangements. We have communicated with the warehouse and shipping team at the first moment, speeding up the queue, and it is expected to be sent out as soon as the airspace is reopened. We hope that the parcels will reach you smoothly and satisfy you.

Best regards,
Lin

物流详情

物流状态:Exception
最新日期:2026-02-27
停更天数:20
查看物流文本
Number:  CP958495295IE
Package status:  InTransit (26 Days)
Country:  CN -> IE
VYANG 维央:
2026-02-27 00:24 Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 00:24 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-25 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-25 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-25 14:07 Customs declaration completed
2026-02-25 14:07 InTransit Customs declaration completed
2026-02-22 23:21 We have received information about your incoming item from the sender
2026-02-22 23:21 InTransit We have received information about your incoming item from the sender
2026-02-22 22:32 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-22 18:32 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-22 18:32 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-22 15:44 DONGGUAN Depart from facility to service provider
2026-02-22 14:03 DONGGUAN Shipment arrived
2026-02-20 23:13 Parcel information received
2026-02-20 23:12 Parcel Data Received
======================================
Powered by www.17track.net.