工单 #44421

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创建：2026-03-19T06:42:41Z | 更新：2026-03-19T07:35:30Z

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工单ID（用于发送回复）
客户邮箱
运单号（可手动覆盖）
物流查询 fc（自动/可空）
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操作步骤
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订单字段

姓名：晓琳
订单号：#1175
物流单号：IT966388713GB
店铺：Ora-英国
产品：V18吸尘器-英规
金额：331.5 GBP
物流信息
物流状态：InTransit
最新日期：2026-03-18
更新天数：1天
状态摘要
InTransit | days_update=1 | InTransit Custom clearance completed
查看物流详细信息 
Number:  IT966388713GB
Package status:  InTransit (6 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-18 19:50 InTransit Custom clearance completed
2026-03-18 17:48 Shipment Announced
2026-03-18 17:48 InTransit Shipment Announced
2026-03-18 17:04 Parcel arrives at Airport Parcel Arrival
2026-03-18 16:54 Departed Hub
2026-03-18 16:54 InTransit Shipment Announced
2026-03-18 16:54 Shipment Announced
2026-03-17 10:26 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-17 10:26 Parcel is leaving Airport Parcel Leaving Port
2026-03-15 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-15 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-15 15:00 Customs declaration completed
2026-03-15 03:08 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-14 21:03 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-14 21:03 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-14 15:50 DONGGUAN Depart from facility to service provider
2026-03-14 11:30 DONGGUAN Shipment arrived
2026-03-12 11:11 Parcel information received
2026-03-12 11:11 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
来自客户的消息

嗨
支持，

您的商店 Orazum 收到了客户的消息

邮箱: jellis@lewisellis.co.uk

姓名: Jeff Ellis

电话: 07775582719

您的消息: 我向您订购了订单 1175 的 2 台吸尘器——我什么时候可以收到货？我还没有收到任何消息。
谢谢，Jeff Ellis

2026-03-19 01:24:26
对话统计
总消息：1 条 | 客户：1 条 | 客服：0 条 | 下轮次：1
解析时间：2026-03-19T14:42:47.317535

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：InTransit | days_update=1 | InTransit Custom clearance completed
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-19T07:35:28Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (IT966388713GB). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：InTransit

    
最新日期：2026-03-18

    
停更天数：1

    

      查看物流文本
      
Number:  IT966388713GB
Package status:  InTransit (6 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-18 19:50 InTransit Custom clearance completed
2026-03-18 17:48 Shipment Announced
2026-03-18 17:48 InTransit Shipment Announced
2026-03-18 17:04 Parcel arrives at Airport Parcel Arrival
2026-03-18 16:54 Departed Hub
2026-03-18 16:54 InTransit Shipment Announced
2026-03-18 16:54 Shipment Announced
2026-03-17 10:26 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-17 10:26 Parcel is leaving Airport Parcel Leaving Port
2026-03-15 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-15 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-15 15:00 Customs declaration completed
2026-03-15 03:08 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-14 21:03 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-14 21:03 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-14 15:50 DONGGUAN Depart from facility to service provider
2026-03-14 11:30 DONGGUAN Shipment arrived
2026-03-12 11:11 Parcel information received
2026-03-12 11:11 Parcel Data Received
======================================
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