Case #1466

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2109

物流单号：4PX3002544618250CN

店铺：MC-瑞典

产品：M8翻译耳机-白色

金额：1199.0 SEK

物流信息

物流状态：Delivered

最新日期：2026-03-18

更新天数：2天

状态摘要

Delivered | days_update=2 | TROLLHÄTTAN THE SHIPMEN ITEM HAS BEEN DELIVERED TO THE RECIPIENTS MAILBOX.

查看物流详细信息

Number:  4PX3002544618250CN
Package status:  Delivered (12 Days)
Country:  CN -> SE
VYANG 维央:
2026-03-18 11:37 TROLLHÄTTAN THE SHIPMEN ITEM HAS BEEN DELIVERED TO THE RECIPIENTS MAILBOX.
2026-03-18 08:05 TROLLHÄTTAN THE SHIPMENT ITEM HAS BEEN LOADED.
2026-03-18 00:06 GÖTEBORG BREVTERMINAL GÖTEBORG THE SHIPMENT ITEM IS UNDER TRANSPORTATION.
2026-03-16 10:37 MALMÖ BREVTERMINAL MALMÖ THE SHIPMENT ITEM IS UNDER TRANSPORTATION.
2026-03-13 13:18 THE SHIPMENT ITEM HAS ARRIVED AT THE COUNTRY OF DESTINATION.
2026-03-12 12:00 Parcel outbound from transit center
2026-03-12 05:45 BE Arrive in transit center
2026-03-12 03:27 Released from customs: customs cleared.
2026-03-12 01:27 Arrival to the destination airport
2026-03-11 12:21 Departure from the original airport
2026-03-08 01:13 Hand over to airline.
2026-03-07 10:36 SHIPPING INFORMATION RECEIVED
2026-03-07 07:36 Nancheng Depart from facility to service provider.
2026-03-07 03:47 Nancheng Shipment arrived at facility and measured.
2026-03-07 03:05 Nancheng Shipment arrived at facility and measured.
2026-03-07 03:05 Nancheng Shipment picked up.
2026-03-06 21:42 DONGGUAN Depart from facility to service provider
2026-03-06 16:06 DONGGUAN Shipment arrived
2026-03-05 11:26 Parcel information received
2026-03-05 11:26 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

提供退货地址 (正式通知)

分类: 退货请求

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=2 | TROLLHÄTTAN THE SHIPMEN ITEM HAS BEEN DELIVERED TO THE RECIPIENTS MAILBOX.

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-24T06:12:25Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We are sorry to hear that you still want to return the product.
To proceed with the return, please review our return policy outlined below:
Return Conditions:
1.You are responsible for all shipping costs, including the initial delivery cost and the return shipping cost to Hong Kong.
2.A 15% handling fee will be deducted from your refund.
3.The return process takes approximately one month.
4.Return shipping costs are approximately 35. Please check with your local post office for exact rates.
5.You must provide tracking information.
6.The refund will be processed after we receive the item.
7.Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item.
Return Address:2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China 
Postal code: 523730 
Recipient: Huang Haodi (VY0112) nPhone number: +86 13312988847
Phone number: +86 13312988847
Kindly Reminder:
1.Please put a note in the package with the order number #2109, so that we can issue a refund to you once receiving the returned package.
2.Please pack it properly to avoid damage during the transit, otherwise, we are not allowed to give you a full refund.
We hope this information is helpful. Please let us know if you have any further questions.

Best regards,
Lin

物流详情