工单 #44414

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创建:2026-03-19T06:42:41Z | 更新:2026-03-19T07:34:56Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2181
物流单号:UK973094290YP
店铺:R-加拿大
产品:V6S扫地机-美规
金额:599.0 CAD
物流信息
物流状态:InTransit
最新日期:2026-03-10
更新天数:9天
状态摘要
InTransit | days_update=9 | DONGGUAN Depart from facility to service provider
查看物流详细信息
Number:  UK973094290YP
Package status:  InTransit (10 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-10 16:15 DONGGUAN Depart from facility to service provider
2026-03-09 18:53 DONGGUAN Shipment arrived
2026-03-08 13:40 Order processed by shipper
2026-03-08 13:40 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
来自客户的信息

您好,
支持团队,

您的商店 Robotus 收到了客户的信息

邮箱:sue.larke88@gmail.com

姓名:Susan Larke

电话:15035105256

您的消息:我写信是关于订单号 2181。我希望取消订单,并将我的款项今天退到我的信用卡上。

我已经多次就此问题给你们写信。请今天退还我的款项。

2026-03-19 01:14:19
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-19T14:42:51.428824

类型判断结果

多重操作列表:
告知顾客我们查看前面已经告知您包裹拦截成功,为您办理了退款,请耐心等待5-10天 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=9 | DONGGUAN Depart from facility to service provider
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T07:34:55Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We have successfully intercepted your package and completed the refund process. The refunded amount will be returned to the original payment method within about 5-10 days, please be patient. We look forward to your satisfaction with our service once you receive the funds.

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-10
停更天数:9
查看物流文本
Number:  UK973094290YP
Package status:  InTransit (10 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-10 16:15 DONGGUAN Depart from facility to service provider
2026-03-09 18:53 DONGGUAN Shipment arrived
2026-03-08 13:40 Order processed by shipper
2026-03-08 13:40 Parcel information received
======================================
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