Case #1482

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

A charge back was initiated due to lack of any communication from you about delivery
Please advise when it was delivered and who signed for it? 
As I don’t have any item
Sent from my iPhone

> On 18 Mar 2026, at 09:47, vassco-ie.com  wrote:
> 
> 
> We have confirmed through our logistics tracking system that your order number #2218 has been successfully delivered.
> 
> However, we received a notification from our bank that the order amount has been deducted due to your chargeback, but we have not yet received your payment. According to our records, the package was signed for by you/at the relevant address, which does not match the chargeback status.
> 
> To properly resolve this issue, please choose one of the following two options:
> 
> Full Payment: Please contact us via the payment link we provide to re-pay the order amount.
> 
> Return: If you no longer need the product, please return it as is. Please note that in this case, you need to ensure the product is intact and does not affect resale.
> 
> Special Reminder: Initiating a chargeback after receiving the goods is a violation and may affect your records on relevant payment platforms and credit institutions. We hope to resolve this misunderstanding amicably.
> 
> Please reply to this email within three business days, indicating your choice.
> 
> Sincerely,
> 
> Leo

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2218

物流单号：215981626098

店铺：VA-爱尔兰

产品：白色电子相框-英规

金额：199.0 EUR

物流信息

物流状态：Delivered

最新日期：2026-01-08

更新天数：70天

状态摘要

Delivered | days_update=70 | Ireland Delivered, The parcel has been delivered.

查看物流详细信息

Number:  215981626098
Package status:  Delivered (27 Days)
Country:  CN -> IE
VYANG 维央:
2026-01-08 17:07 Ireland Delivered, The parcel has been delivered.
2026-01-08 16:59 Ireland The parcel is expected to be delivered during the day.
2026-01-08 14:31 Ireland The parcel has reached the parcel center.
2026-01-08 04:28 Ireland The parcel was handed over to GLS.
2026-01-08 04:28 Ireland InTransit, The parcel was handed over to GLS.
2025-12-23 16:34 Custom clearance completed
2025-12-23 16:34 InTransit Custom clearance completed
2025-12-22 20:54 Parcel arrives at Airport Parcel Arrival
2025-12-22 20:54 Parcel arrives at Airport, Parcel Arrival
2025-12-22 20:54 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-21 09:45 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-21 09:45 Parcel is leaving Airport Parcel Leaving Port
2025-12-21 09:45 Parcel is leaving Airport, Parcel Leaving Port
2025-12-21 09:30 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-19 11:00 InTransit Customs declaration completed
2025-12-19 11:00 Customs declaration completed
2025-12-17 21:08 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-17 21:08 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2025-12-16 20:18 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-16 20:18 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2025-12-16 00:20 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-16 00:20 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2025-12-15 21:05 DONGGUAN Depart from facility to service provider
2025-12-15 15:15 DONGGUAN Shipment arrived
2025-12-13 13:25 Ireland The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.
2025-12-13 12:25 Parcel Data Received
2025-12-13 12:25 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

订单已签收 (初步核实)

分类: 询问订单状态

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=70 | Ireland Delivered, The parcel has been delivered.

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-19T07:34:57Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thank you for reaching out about your undelivered package.
According to tracking, your parcel arrived at your local post office on 2026-01-08. You can verify this at 17track.net using your tracking number: 215981626098.
We recommend:
Contacting your local post office with your details
Checking if a neighbor received it
While we follow up with the carrier, please try these steps first. Let us know if you need any further assistance in locating your package.

Best regards,
Lin

物流详情