工单 #44402

返回工单列表
创建:2026-03-19T06:42:42Z | 更新:2026-03-19T07:34:56Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#4659
物流单号:4PX3002547026915CN
店铺:Son-美国
产品:天文望远镜
金额:249.0 USD
物流信息
物流状态:Delivered
最新日期:2026-03-16
更新天数:3天
状态摘要
Delivered | days_update=3 | ROCHESTER, NY, US 14626 Delivered, Front Door/Porch -> Your item was delivered at the front door or porch at 1:16 pm on March 16, 2026 in ROCHESTER, NY 14626.
查看物流详细信息
Number:  4PX3002547026915CN
Package status:  Delivered (9 Days)
Country:  CN -> US
VYANG 维央:
2026-03-16 13:16 ROCHESTER, NY, US 14626 Delivered, Front Door/Porch -> Your item was delivered at the front door or porch at 1:16 pm on March 16, 2026 in ROCHESTER, NY 14626.
2026-03-16 08:17 ROCHESTER, NY, US 14626 Out for Delivery, Expected Delivery Between 12:00pm and 2:00pm -> Your item is out for delivery on March 16, 2026 at 8:17 am in ROCHESTER, NY 14626.
2026-03-16 08:17 ROCHESTER, NY, US 14626 Out for Delivery
2026-03-16 08:06 ROCHESTER, NY, US 14612 Arrived at Post Office
2026-03-16 04:07 ROCHESTER, NY, US 14616 USPS in possession of item -> USPS is now in possession of your item as of 4:07 am on March 16, 2026 in ROCHESTER, NY 14616.
2026-03-16 03:51 ROCHESTER, NY, US 14616 Arrived at USPS Facility
2026-03-16 03:26 ROCHESTER NY DISTRIBUTION CENTER, US 14692 Departed USPS Regional Facility
2026-03-15 12:07 ROCHESTER NY DISTRIBUTION CENTER, US 14692 Accepted at USPS Regional Destination Facility
2026-03-15 12:07 ROCHESTER NY DISTRIBUTION CENTER, US Accepted at USPS Regional Destination Facility -> Your item has been accepted at our destination facility at 12:07 pm on March 15, 2026 in ROCHESTER NY DISTRIBUTION CENTER.
2026-03-15 12:07 ROCHESTER NY DISTRIBUTION CENTER, US 14692 Accepted at USPS Regional Destination Facility -> Your item has been accepted at our destination facility at 12:07 pm on March 15, 2026 in ROCHESTER NY DISTRIBUTION CENTER 14692.
2026-03-15 07:26 ROCHESTER NY DISTRIBUTION CENTER, US Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in ROCHESTER NY DISTRIBUTION CENTER on March 15, 2026 at 7:26 am. The item is currently in transit to the destination.
2026-03-15 07:26 ROCHESTER NY DISTRIBUTION CENTER, US 14692 Arrived at USPS Regional Facility
2026-03-14 07:23 YORK, PA, US 17406 Arrived Shipping Partner Facility, USPS Awaiting Item
2026-03-14 07:23 YORK, PA, US 17406 Arrived Shipping Partner Facility, USPS Awaiting Item -> Your item arrived at a shipping partner facility at 7:23 am on March 14, 2026 in YORK, PA 17406. A delivery date will be provided when USPS receives the package.
2026-03-13 17:17 In transit it's progressing through Post network
2026-03-13 17:17 Handed over to last mile
2026-03-13 15:48 Released from customs: customs cleared.
2026-03-13 15:07 Customs clearance agent received the shipment in destnation country.
2026-03-13 15:07 Arrived at warehouse
2026-03-13 05:59 Arrival to the destination airport
2026-03-12 22:39 Departure from the original airport
2026-03-11 17:55 Hand over to airline.
2026-03-10 07:51 Nancheng Depart from facility to service provider.
2026-03-09 01:54 Nancheng Shipment arrived at facility and measured.
2026-03-09 01:49 Nancheng Shipment arrived at facility and measured.
2026-03-09 01:49 Nancheng Shipment picked up.
2026-03-08 17:57 DONGGUAN Depart from facility to service provider
2026-03-08 12:50 US Shipping Label Created, USPS Awaiting Item
2026-03-08 12:50 US Shipping Label Created, USPS Awaiting Item -> A shipping label has been prepared for your item. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquiries.
2026-03-08 11:47 DONGGUAN Shipment arrived
2026-03-06 10:27 Parcel information received
2026-03-06 10:27 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
你好,我想开始办理这件产品的退款。我还没有打开盒子。但很明显,产品的质量与网站上宣传的不符。

请告知如何开始这个退货流程。我已经阅读了网站上的信息,并将等待正确的退货地址。

请注意,这件产品是在两天前送达的,我在网站上说明的14天内联系你们申请退款,因此还在有效期内。

谢谢。

Sara

通过iPod上的Gmail移动应用发送
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-19T14:42:58.980676

类型判断结果

多重操作列表:
不满意退回 (索要问题信息/照片)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=3 | ROCHESTER, NY, US 14626 Delivered, Front Door/Porch -> Your item was delivered at the front door or porch at 1:16 pm on March 16, 2026 in ROCHESTER, NY 14626.
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T07:34:55Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your feedback. To help resolve this issue, please provide:
1.Details about your concerns with the product
2.Photos of all items received
3.Photo of the tracking number
4.Photo of the SKU number (under barcode)
We'll work on a solution once we receive these details. Please note: Do not return the item until we provide the authorized return address.
Best regards,

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-16
停更天数:3
查看物流文本
Number:  4PX3002547026915CN
Package status:  Delivered (9 Days)
Country:  CN -> US
VYANG 维央:
2026-03-16 13:16 ROCHESTER, NY, US 14626 Delivered, Front Door/Porch -> Your item was delivered at the front door or porch at 1:16 pm on March 16, 2026 in ROCHESTER, NY 14626.
2026-03-16 08:17 ROCHESTER, NY, US 14626 Out for Delivery, Expected Delivery Between 12:00pm and 2:00pm -> Your item is out for delivery on March 16, 2026 at 8:17 am in ROCHESTER, NY 14626.
2026-03-16 08:17 ROCHESTER, NY, US 14626 Out for Delivery
2026-03-16 08:06 ROCHESTER, NY, US 14612 Arrived at Post Office
2026-03-16 04:07 ROCHESTER, NY, US 14616 USPS in possession of item -> USPS is now in possession of your item as of 4:07 am on March 16, 2026 in ROCHESTER, NY 14616.
2026-03-16 03:51 ROCHESTER, NY, US 14616 Arrived at USPS Facility
2026-03-16 03:26 ROCHESTER NY DISTRIBUTION CENTER, US 14692 Departed USPS Regional Facility
2026-03-15 12:07 ROCHESTER NY DISTRIBUTION CENTER, US 14692 Accepted at USPS Regional Destination Facility
2026-03-15 12:07 ROCHESTER NY DISTRIBUTION CENTER, US Accepted at USPS Regional Destination Facility -> Your item has been accepted at our destination facility at 12:07 pm on March 15, 2026 in ROCHESTER NY DISTRIBUTION CENTER.
2026-03-15 12:07 ROCHESTER NY DISTRIBUTION CENTER, US 14692 Accepted at USPS Regional Destination Facility -> Your item has been accepted at our destination facility at 12:07 pm on March 15, 2026 in ROCHESTER NY DISTRIBUTION CENTER 14692.
2026-03-15 07:26 ROCHESTER NY DISTRIBUTION CENTER, US Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in ROCHESTER NY DISTRIBUTION CENTER on March 15, 2026 at 7:26 am. The item is currently in transit to the destination.
2026-03-15 07:26 ROCHESTER NY DISTRIBUTION CENTER, US 14692 Arrived at USPS Regional Facility
2026-03-14 07:23 YORK, PA, US 17406 Arrived Shipping Partner Facility, USPS Awaiting Item
2026-03-14 07:23 YORK, PA, US 17406 Arrived Shipping Partner Facility, USPS Awaiting Item -> Your item arrived at a shipping partner facility at 7:23 am on March 14, 2026 in YORK, PA 17406. A delivery date will be provided when USPS receives the package.
2026-03-13 17:17 In transit it's progressing through Post network
2026-03-13 17:17 Handed over to last mile
2026-03-13 15:48 Released from customs: customs cleared.
2026-03-13 15:07 Customs clearance agent received the shipment in destnation country.
2026-03-13 15:07 Arrived at warehouse
2026-03-13 05:59 Arrival to the destination airport
2026-03-12 22:39 Departure from the original airport
2026-03-11 17:55 Hand over to airline.
2026-03-10 07:51 Nancheng Depart from facility to service provider.
2026-03-09 01:54 Nancheng Shipment arrived at facility and measured.
2026-03-09 01:49 Nancheng Shipment arrived at facility and measured.
2026-03-09 01:49 Nancheng Shipment picked up.
2026-03-08 17:57 DONGGUAN Depart from facility to service provider
2026-03-08 12:50 US Shipping Label Created, USPS Awaiting Item
2026-03-08 12:50 US Shipping Label Created, USPS Awaiting Item -> A shipping label has been prepared for your item. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquiries.
2026-03-08 11:47 DONGGUAN Shipment arrived
2026-03-06 10:27 Parcel information received
2026-03-06 10:27 Parcel information received
======================================
Powered by www.17track.net.