工单 #44400

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创建:2026-03-19T06:42:42Z | 更新:2026-03-19T07:35:01Z

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订单字段

姓名:晓琳
订单号:#3260
物流单号:6030326217149
店铺:Ele-西班牙
产品:黑色面罩
金额:189.0 EUR
物流信息
物流状态:Delivered
最新日期:2026-03-17
更新天数:2天
状态摘要
Delivered | days_update=2 | BARCELONA T Delivered, 【BARCELONA T】Delivered.
查看物流详细信息
Number:  6030326217149
Package status:  Delivered (15 Days)
Country:  CN -> ES
VYANG 维央:
2026-03-17 21:33 BARCELONA T Delivered, 【BARCELONA T】Delivered.
2026-03-17 16:04 BARCELONA T DeliveryReady, 【BARCELONA T】Shipment out for delivery.
2026-03-17 16:04 BARCELONA T 【BARCELONA T】Shipment out for delivery.
2026-03-17 15:33 BARCELONA T 【BARCELONA T】Dispatch task assigned to DA.
2026-03-17 13:55 BARCELONA T 【BARCELONA T】Arrived.
2026-03-17 01:44 Madrid Center 【Madrid Center】Parcel shipped to【BARCELONA T】.
2026-03-17 01:44 Madrid Center InTransit, 【Madrid Center】Parcel shipped to【BARCELONA T】.
2026-03-16 21:51 Madrid Center 【Madrid Center】Arrived.
2026-03-16 21:51 Madrid Center InTransit, 【Madrid Center】Arrived.
2026-03-16 21:51 Madrid Center 【Madrid Center】Received.
2026-03-16 05:35 Custom clearance completed
2026-03-16 05:35 InTransit Custom clearance completed
2026-03-10 07:40 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-10 07:40 Parcel arrives at Airport Parcel Arrival
2026-03-10 07:40 Parcel arrives at Airport, Parcel Arrival
2026-03-09 21:55 Madrid Center Shipment delivered to iMile RDC or Lastmile vendor
2026-03-09 21:55 Madrid Center InTransit, Shipment delivered to iMile RDC or Lastmile vendor
2026-03-07 12:51 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-07 12:51 Parcel is leaving Airport Parcel Leaving Port
2026-03-07 12:51 Parcel is leaving Airport, Parcel Leaving Port
2026-03-05 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-05 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-05 18:30 InTransit Customs declaration completed
2026-03-05 18:30 Customs declaration completed
2026-03-05 03:56 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-05 03:56 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-04 22:01 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-04 22:01 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-04 19:43 DONGGUAN Depart from facility to service provider
2026-03-04 13:52 DONGGUAN Shipment arrived
2026-03-03 10:46 Order Submited.
2026-03-03 10:46 Parcel information received
2026-03-03 10:46 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
来自客户的消息

嗨
支持团队,

您的商店 Eleganse 收到来自客户的消息

电子邮件: estherck8@gmail.com

消息: 下午好,
我收到了产品,我还没有打开它,我想退货,我该怎么办?

姓名: Esther Gonzalez

电话号码: 630343599

2026-03-19 00:31:56
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-19T14:42:56.238881

类型判断结果

多重操作列表:
不满意退回 (索要问题信息/照片)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=2 | BARCELONA T Delivered, 【BARCELONA T】Delivered.
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T07:35:00Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your feedback. To help resolve this issue, please provide:
1.Details about your concerns with the product
2.Photos of all items received
3.Photo of the tracking number
4.Photo of the SKU number (under barcode)
We'll work on a solution once we receive these details. Please note: Do not return the item until we provide the authorized return address.
Best regards,

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-17
停更天数:2
查看物流文本
Number:  6030326217149
Package status:  Delivered (15 Days)
Country:  CN -> ES
VYANG 维央:
2026-03-17 21:33 BARCELONA T Delivered, 【BARCELONA T】Delivered.
2026-03-17 16:04 BARCELONA T DeliveryReady, 【BARCELONA T】Shipment out for delivery.
2026-03-17 16:04 BARCELONA T 【BARCELONA T】Shipment out for delivery.
2026-03-17 15:33 BARCELONA T 【BARCELONA T】Dispatch task assigned to DA.
2026-03-17 13:55 BARCELONA T 【BARCELONA T】Arrived.
2026-03-17 01:44 Madrid Center 【Madrid Center】Parcel shipped to【BARCELONA T】.
2026-03-17 01:44 Madrid Center InTransit, 【Madrid Center】Parcel shipped to【BARCELONA T】.
2026-03-16 21:51 Madrid Center 【Madrid Center】Arrived.
2026-03-16 21:51 Madrid Center InTransit, 【Madrid Center】Arrived.
2026-03-16 21:51 Madrid Center 【Madrid Center】Received.
2026-03-16 05:35 Custom clearance completed
2026-03-16 05:35 InTransit Custom clearance completed
2026-03-10 07:40 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-10 07:40 Parcel arrives at Airport Parcel Arrival
2026-03-10 07:40 Parcel arrives at Airport, Parcel Arrival
2026-03-09 21:55 Madrid Center Shipment delivered to iMile RDC or Lastmile vendor
2026-03-09 21:55 Madrid Center InTransit, Shipment delivered to iMile RDC or Lastmile vendor
2026-03-07 12:51 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-07 12:51 Parcel is leaving Airport Parcel Leaving Port
2026-03-07 12:51 Parcel is leaving Airport, Parcel Leaving Port
2026-03-05 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-05 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-05 18:30 InTransit Customs declaration completed
2026-03-05 18:30 Customs declaration completed
2026-03-05 03:56 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-05 03:56 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-04 22:01 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-04 22:01 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-04 19:43 DONGGUAN Depart from facility to service provider
2026-03-04 13:52 DONGGUAN Shipment arrived
2026-03-03 10:46 Order Submited.
2026-03-03 10:46 Parcel information received
2026-03-03 10:46 Parcel Data Received
======================================
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