Case #1489

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2238

物流单号：ZC51544643399

店铺：VA-爱尔兰

产品：无人机电池-GPS

金额：288.99 EUR

物流信息

物流状态：Delivered

最新日期：2026-01-05

更新天数：74天

状态摘要

Delivered | days_update=74 | Item delivered

查看物流详细信息

Number:  ZC51544643399
Package status:  Delivered (22 Days)
Country:  CN -> IE
VYANG 维央:
2026-01-05 14:06 Item delivered
2026-01-05 07:29 Arrival distribution office
2026-01-03 22:39 Departure to distribution network
2026-01-03 20:17 Arrival from abroad
2026-01-03 14:39 Departure to distribution network
2026-01-03 12:17 Arrival from abroad
2025-12-29 16:50 LGG In transit
2025-12-24 19:35 LGG The parcel arrived at the processing center
2025-12-23 23:53 HK The flight has taken off from its origin
2025-12-23 16:05 Departure to country of destination
2025-12-23 09:05 Departure to country of destination
2025-12-23 02:48 Machelen Grouped when client bag scanned (PLT-FID-2214-251218-0121)
2025-12-22 15:35 HK Customs Clearance Completed
2025-12-21 13:23 HK The parcel arrived at the processing center
2025-12-20 15:41 SZ The parcel depart the processing center
2025-12-19 23:35 SZ The parcel arrived at the processing center
2025-12-17 04:45 Treatment station The package has arrived at the processing center
2025-12-16 20:25 DONGGUAN Depart from facility to service provider
2025-12-16 11:43 DONGGUAN Shipment arrived
2025-12-15 10:48 Grace-Hollogne Processed
2025-12-15 10:48 Parcel information received
2025-12-15 10:48 Grace-Hollogne Shipment Data Uploaded
2025-12-15 03:48 Routed
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

告知顾客我们没有收到您的款项，您申请了拒付，可能钱被冻结在银行，让顾客咨询银行 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=74 | Item delivered

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-20T07:48:38Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We have not received your payment yet. You have initiated a chargeback, and the funds may be temporarily frozen by the bank. We suggest you contact your card issuer or payment platform first to confirm the specific freeze status and the unfreeze process. We will continue to monitor the order progress and handle the subsequent matters together once there is an update from your side. We look forward to helping you resolve the issue as soon as possible.

Best regards,
Lin

物流详情