工单 #44395

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创建:2026-03-19T06:42:42Z | 更新:2026-03-19T08:06:37Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
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生成和发送

订单字段

姓名:晓琳
订单号:#2600
物流单号:CP958514105IE
店铺:MC-爱尔兰
产品:智能门铃-黑色
金额:148.99 EUR
物流信息
物流状态:Exception
最新日期:2026-02-27
更新天数:20天
状态摘要
Exception | days_update=20 | Parcel is leaving Airport, Parcel Leaving Port
查看物流详细信息
Number:  CP958514105IE
Package status:  InTransit (25 Days)
Country:  CN -> IE
VYANG 维央:
2026-02-27 00:24 Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 00:24 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-25 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-25 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-25 14:07 Customs declaration completed
2026-02-25 14:07 InTransit Customs declaration completed
2026-02-24 08:22 InTransit We have received information about your incoming item from the sender
2026-02-24 08:22 We have received information about your incoming item from the sender
2026-02-24 07:15 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-23 23:15 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-23 23:15 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-23 14:51 DONGGUAN Depart from facility to service provider
2026-02-22 16:40 DONGGUAN Shipment arrived
2026-02-22 01:50 Parcel information received
2026-02-22 01:50 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好,

我大约23天前下了一个摄像头门铃的订单。

我仍然没有收到货物。
订单号 2600

此致,
Shane Hamilton

发自我的 iPhone
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-19T14:43:05.359272

类型判断结果

多重操作列表:
物流异常/停更 (安抚等待)
分类: 询问订单状态
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Exception | days_update=20 | Parcel is leaving Airport, Parcel Leaving Port
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T08:06:34Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are sorry to learn that you still haven't received this item.

According to your feedback, we have checked your tracking number CP958514105IE and found that the shipping information is abnormal. In this case, we have checked with the logistics provider immediately. However, because the inquiry process is complicated, it usually takes 3-5 working days to get the result, please wait patiently.

If you have any questions, please feel free to contact us.

Best regards,
Lin

物流详情

物流状态:Exception
最新日期:2026-02-27
停更天数:20
查看物流文本
Number:  CP958514105IE
Package status:  InTransit (25 Days)
Country:  CN -> IE
VYANG 维央:
2026-02-27 00:24 Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 00:24 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-25 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-25 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-25 14:07 Customs declaration completed
2026-02-25 14:07 InTransit Customs declaration completed
2026-02-24 08:22 InTransit We have received information about your incoming item from the sender
2026-02-24 08:22 We have received information about your incoming item from the sender
2026-02-24 07:15 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-23 23:15 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-23 23:15 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-23 14:51 DONGGUAN Depart from facility to service provider
2026-02-22 16:40 DONGGUAN Shipment arrived
2026-02-22 01:50 Parcel information received
2026-02-22 01:50 Parcel Data Received
======================================
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