Case #1493

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操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#4659

物流单号：4PX3002547026915CN

店铺：Son-美国

产品：天文望远镜

金额：249.0 USD

物流信息

物流状态：Delivered

最新日期：2026-03-16

更新天数：7天

状态摘要

Delivered | days_update=7 | ROCHESTER, NY, US 14626 Delivered, Front Door/Porch -> Your item was delivered at the front door or porch at 1:16 pm on March 16, 2026 in ROCHESTER, NY 14626.

查看物流详细信息

Number:  4PX3002547026915CN
Package status:  Delivered (9 Days)
Country:  CN -> US
VYANG 维央:
2026-03-16 13:16 ROCHESTER, NY, US 14626 Delivered, Front Door/Porch -> Your item was delivered at the front door or porch at 1:16 pm on March 16, 2026 in ROCHESTER, NY 14626.
2026-03-16 08:17 ROCHESTER, NY, US 14626 Out for Delivery, Expected Delivery Between 12:00pm and 2:00pm -> Your item is out for delivery on March 16, 2026 at 8:17 am in ROCHESTER, NY 14626.
2026-03-16 08:17 ROCHESTER, NY, US 14626 Out for Delivery
2026-03-16 08:06 ROCHESTER, NY, US 14612 Arrived at Post Office
2026-03-16 04:07 ROCHESTER, NY, US 14616 USPS in possession of item -> USPS is now in possession of your item as of 4:07 am on March 16, 2026 in ROCHESTER, NY 14616.
2026-03-16 03:51 ROCHESTER, NY, US 14616 Arrived at USPS Facility
2026-03-16 03:26 ROCHESTER NY DISTRIBUTION CENTER, US 14692 Departed USPS Regional Facility
2026-03-15 12:07 ROCHESTER NY DISTRIBUTION CENTER, US 14692 Accepted at USPS Regional Destination Facility -> Your item has been accepted at our destination facility at 12:07 pm on March 15, 2026 in ROCHESTER NY DISTRIBUTION CENTER 14692.
2026-03-15 12:07 ROCHESTER NY DISTRIBUTION CENTER, US 14692 Accepted at USPS Regional Destination Facility
2026-03-15 12:07 ROCHESTER NY DISTRIBUTION CENTER, US Accepted at USPS Regional Destination Facility -> Your item has been accepted at our destination facility at 12:07 pm on March 15, 2026 in ROCHESTER NY DISTRIBUTION CENTER.
2026-03-15 07:26 ROCHESTER NY DISTRIBUTION CENTER, US Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in ROCHESTER NY DISTRIBUTION CENTER on March 15, 2026 at 7:26 am. The item is currently in transit to the destination.
2026-03-15 07:26 ROCHESTER NY DISTRIBUTION CENTER, US 14692 Arrived at USPS Regional Facility
2026-03-14 07:23 YORK, PA, US 17406 Arrived Shipping Partner Facility, USPS Awaiting Item
2026-03-14 07:23 YORK, PA, US 17406 Arrived Shipping Partner Facility, USPS Awaiting Item -> Your item arrived at a shipping partner facility at 7:23 am on March 14, 2026 in YORK, PA 17406. A delivery date will be provided when USPS receives the package.
2026-03-13 17:17 Handed over to last mile
2026-03-13 17:17 In transit it's progressing through Post network
2026-03-13 15:48 Released from customs: customs cleared.
2026-03-13 15:07 Arrived at warehouse
2026-03-13 15:07 Customs clearance agent received the shipment in destnation country.
2026-03-13 05:59 Arrival to the destination airport
2026-03-12 22:39 Departure from the original airport
2026-03-11 17:55 Hand over to airline.
2026-03-10 07:51 Nancheng Depart from facility to service provider.
2026-03-09 01:54 Nancheng Shipment arrived at facility and measured.
2026-03-09 01:49 Nancheng Shipment arrived at facility and measured.
2026-03-09 01:49 Nancheng Shipment picked up.
2026-03-08 17:57 DONGGUAN Depart from facility to service provider
2026-03-08 12:50 US Shipping Label Created, USPS Awaiting Item
2026-03-08 12:50 US Shipping Label Created, USPS Awaiting Item -> A shipping label has been prepared for your item. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquiries.
2026-03-08 11:47 DONGGUAN Shipment arrived
2026-03-06 10:27 Parcel information received
2026-03-06 10:27 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

协商方案 A: 退3%保留 vs 自费退货(扣15%费)

分类: 退货请求

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=7 | ROCHESTER, NY, US 14626 Delivered, Front Door/Porch -> Your item was delivered at the front door or porch at 1:16 pm on March 16, 2026 in ROCHESTER, NY 14626.

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-23T08:09:53Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We sincerely apologize that our products did not meet your expectations.
As we value our customers' shopping experience, we would like to offer you two solutions:
1.A refund of 3% of your order value while keeping the product.
2.Return the item for a refund, with the following conditions: 
?You will be responsible for all shipping costs (both initial delivery and return shipping to Hong Kong)
?A 15% handling fee will be deducted from the refund
?The return process takes approximately one month
?Return shipping costs are approximately 35 (please check with your local post office for exact rates)
?You must provide tracking information
?Refund will be processed after we receive the item
?Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item
Please let us know your preferred option so we can provide either the refund or return address.
Important: Please wait for our email with the authorized return address before shipping. Do not use the address on the original package, as this is not our returns address. We cannot be responsible for items sent to incorrect addresses.

Best regards,
Lin

物流详情