工单 #44391

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创建：2026-03-19T06:42:42Z | 更新：2026-03-24T06:12:30Z

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工单ID（用于发送回复）
客户邮箱
运单号（可手动覆盖）
物流查询 fc（自动/可空）
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名：晓琳
订单号：#3842
物流单号：4PX3002572299315CN
店铺：SM-美国
产品：CD播放机-白色
金额：149.0 USD
物流信息
物流状态：InTransit
最新日期：2026-03-23
更新天数：1天
状态摘要
InTransit | days_update=1 | Avenel, NJ, US DEPARTURE ORIGIN DHL ECOMMERCE FACILITY
查看物流详细信息 
Number:  4PX3002572299315CN
Package status:  InTransit (6 Days)
Country:  CN -> US
VYANG 维央:
2026-03-23 15:19 Avenel, NJ, US DEPARTURE ORIGIN DHL ECOMMERCE FACILITY
2026-03-23 09:15 Avenel, NJ, US PROCESSED
2026-03-22 19:09 Avenel, NJ, US PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER
2026-03-22 14:20 In transit, it's progressing through Post network
2026-03-22 14:20 In transit it's progressing through Post network
2026-03-21 12:10 Customs clearance agent received the shipment in destnation country.
2026-03-21 12:10 Customs clearance agent received the shipment in destnation country.
2026-03-20 22:11 Arrival to the destination airport
2026-03-20 17:09 Departure from the original airport
2026-03-20 06:21 Released from customs: customs cleared.
2026-03-20 06:17 Avenel, NJ, US EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING
2026-03-20 06:12 CN Shipment in transit
2026-03-20 00:02 Hand over to airline.
2026-03-19 06:12 Nancheng Depart from facility to service provider.
2026-03-19 03:43 LABEL CREATED
2026-03-19 03:05 Nancheng Shipment arrived at facility and measured.
2026-03-19 02:57 Nancheng Shipment arrived at facility and measured.
2026-03-19 02:57 Nancheng Shipment picked up.
2026-03-18 20:26 DONGGUAN Depart from facility to service provider
2026-03-18 18:40 DONGGUAN Shipment arrived
2026-03-16 10:25 Parcel information received
2026-03-16 10:25 Parcel information received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
请告诉我您从哪里发货以及预计的送达时间。
对话统计
总消息：9 条 | 客户：6 条 | 客服：3 条 | 下轮次：4
解析时间：2026-03-24T10:10:16.957620

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：InTransit | days_update=1 | Avenel, NJ, US DEPARTURE ORIGIN DHL ECOMMERCE FACILITY
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-24T06:12:29Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (4PX3002572299315CN). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：InTransit

    
最新日期：2026-03-23

    
停更天数：1

    

      查看物流文本
      
Number:  4PX3002572299315CN
Package status:  InTransit (6 Days)
Country:  CN -> US
VYANG 维央:
2026-03-23 15:19 Avenel, NJ, US DEPARTURE ORIGIN DHL ECOMMERCE FACILITY
2026-03-23 09:15 Avenel, NJ, US PROCESSED
2026-03-22 19:09 Avenel, NJ, US PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER
2026-03-22 14:20 In transit, it's progressing through Post network
2026-03-22 14:20 In transit it's progressing through Post network
2026-03-21 12:10 Customs clearance agent received the shipment in destnation country.
2026-03-21 12:10 Customs clearance agent received the shipment in destnation country.
2026-03-20 22:11 Arrival to the destination airport
2026-03-20 17:09 Departure from the original airport
2026-03-20 06:21 Released from customs: customs cleared.
2026-03-20 06:17 Avenel, NJ, US EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING
2026-03-20 06:12 CN Shipment in transit
2026-03-20 00:02 Hand over to airline.
2026-03-19 06:12 Nancheng Depart from facility to service provider.
2026-03-19 03:43 LABEL CREATED
2026-03-19 03:05 Nancheng Shipment arrived at facility and measured.
2026-03-19 02:57 Nancheng Shipment arrived at facility and measured.
2026-03-19 02:57 Nancheng Shipment picked up.
2026-03-18 20:26 DONGGUAN Depart from facility to service provider
2026-03-18 18:40 DONGGUAN Shipment arrived
2026-03-16 10:25 Parcel information received
2026-03-16 10:25 Parcel information received
======================================
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