工单 #44387

返回工单列表
创建:2026-03-19T06:42:42Z | 更新:2026-03-24T06:12:32Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2108
物流单号:JD0002234322579594
店铺:Luv-英国
产品:除湿机-英规
金额:169.0 GBP
物流信息
物流状态:Delivered
最新日期:2026-03-18
更新天数:1天
状态摘要
Delivered | days_update=1 | WALTHAM CROSS HOME DELIVERY Delivered, Your parcel has been delivered to a safe place (HALL)
查看物流详细信息
Number:  JD0002234322579594
Package status:  Delivered (11 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-18 22:42 WALTHAM CROSS HOME DELIVERY Delivered, Your parcel has been delivered to a safe place (HALL)
2026-03-18 19:25 WALTHAM CROSS HOME DELIVERY Your parcel is with one of our drivers for delivery (due between 13:25 - 15:25)
2026-03-18 15:00 WALTHAM CROSS SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-18 15:00 WALTHAM CROSS SERVICE CENTRE InTransit, We have your parcel. Please check back for updates
2026-03-18 06:36 WALTHAM CROSS SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-03-18 06:36 WALTHAM CROSS SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot
2026-03-17 06:35 HATFIELD TERMINAL Your parcel is at our national hub
2026-03-17 06:35 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-15 01:21 InTransit Custom clearance completed
2026-03-15 01:21 Custom clearance completed
2026-03-14 12:15 Parcel arrives at Airport, Parcel Arrival
2026-03-14 12:15 Parcel arrives at Airport Parcel Arrival
2026-03-14 12:15 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-13 20:04 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 20:04 Parcel is leaving Airport Parcel Leaving Port
2026-03-13 20:04 Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 15:00 Customs declaration completed
2026-03-11 15:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-11 15:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-11 05:11 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-11 05:11 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-11 02:07 YODEL We have your parcel. Please check back for updates
2026-03-10 21:50 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 21:50 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 16:11 DONGGUAN Depart from facility to service provider
2026-03-10 02:35 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-09 16:48 DONGGUAN Shipment arrived
2026-03-08 02:30 WALTHAM CROSS SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-07 13:09 Parcel Data Received
2026-03-07 13:09 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
你好,

看起来已经起作用了。我担心的是,对于一个旋转部件,即使是撞击造成的轻微不平衡,也可能很快产生不愉快的噪音,但目前看来还好。不过你绝对应该向快递公司提出这个问题!

此致,

A. Christev
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-24T10:10:19.336130

类型判断结果

多重操作列表:
很抱歉,我们为此次快递暴力运输感到抱歉,我们已经反馈给物流商,让他们完善服务 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=1 | WALTHAM CROSS HOME DELIVERY Delivered, Your parcel has been delivered to a safe place (HALL)
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T06:12:31Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We regret that the courier experienced rough handling during transportation, causing you an unpleasant experience. We sincerely apologize. We have promptly reported the situation to our logistics partner, requesting them to make immediate corrections and improve subsequent delivery services. We will continue to follow up on the handling progress to ensure that similar issues do not occur again, and we will inform you of the latest updates as soon as possible. We look forward to your continued support of our services and hope that this resolution will meet your satisfaction.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-18
停更天数:1
查看物流文本
Number:  JD0002234322579594
Package status:  Delivered (11 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-18 22:42 WALTHAM CROSS HOME DELIVERY Delivered, Your parcel has been delivered to a safe place (HALL)
2026-03-18 19:25 WALTHAM CROSS HOME DELIVERY Your parcel is with one of our drivers for delivery (due between 13:25 - 15:25)
2026-03-18 15:00 WALTHAM CROSS SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-18 15:00 WALTHAM CROSS SERVICE CENTRE InTransit, We have your parcel. Please check back for updates
2026-03-18 06:36 WALTHAM CROSS SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-03-18 06:36 WALTHAM CROSS SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot
2026-03-17 06:35 HATFIELD TERMINAL Your parcel is at our national hub
2026-03-17 06:35 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-15 01:21 InTransit Custom clearance completed
2026-03-15 01:21 Custom clearance completed
2026-03-14 12:15 Parcel arrives at Airport, Parcel Arrival
2026-03-14 12:15 Parcel arrives at Airport Parcel Arrival
2026-03-14 12:15 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-13 20:04 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 20:04 Parcel is leaving Airport Parcel Leaving Port
2026-03-13 20:04 Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 15:00 Customs declaration completed
2026-03-11 15:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-11 15:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-11 05:11 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-11 05:11 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-11 02:07 YODEL We have your parcel. Please check back for updates
2026-03-10 21:50 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 21:50 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 16:11 DONGGUAN Depart from facility to service provider
2026-03-10 02:35 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-09 16:48 DONGGUAN Shipment arrived
2026-03-08 02:30 WALTHAM CROSS SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-07 13:09 Parcel Data Received
2026-03-07 13:09 Parcel information received
======================================
Powered by www.17track.net.