工单 #44378

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创建:2026-03-19T06:42:43Z | 更新:2026-03-19T07:45:24Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1357
物流单号:JD0002234322592289
店铺:Ca-英国
产品:智能门铃-黑色
金额:128.99 GBP
物流信息
物流状态:InTransit
最新日期:2026-03-16
更新天数:3天
状态摘要
InTransit | days_update=3 | InTransit Parcel arrives at Airport, Parcel Arrival
查看物流详细信息
Number:  JD0002234322592289
Package status:  InTransit (11 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-16 17:45 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-11 12:31 Parcel is leaving Airport Parcel Leaving Port
2026-03-11 12:31 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 12:31 Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 03:44 YODEL We have your parcel. Please check back for updates
2026-03-10 18:30 Customs declaration completed
2026-03-10 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-10 02:55 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-10 02:55 YODEL InTransit, Your parcel is on its way to Yodel. Please check back for updates
2026-03-09 23:19 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-09 21:36 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-09 21:36 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-09 16:31 DONGGUAN Depart from facility to service provider
2026-03-09 15:48 DONGGUAN Shipment arrived
2026-03-09 02:30 SOUTHAMPTON SERVICE CENTRE (YODEL) We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-08 14:30 Parcel information received
2026-03-08 14:30 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我在两周前订购了我的摄像门铃,并额外支付了9.99英镑的快递费用。但我仍未收到我的包裹,也没有收到关于何时可能送达的任何通知。请您更新我的订单信息或退还我的款项。谢谢。此致,A. Curtis
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-19T14:43:44.804609

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=3 | InTransit Parcel arrives at Airport, Parcel Arrival
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-19T07:45:22Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (JD0002234322592289). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-16
停更天数:3
查看物流文本
Number:  JD0002234322592289
Package status:  InTransit (11 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-16 17:45 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-11 12:31 Parcel is leaving Airport Parcel Leaving Port
2026-03-11 12:31 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 12:31 Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 03:44 YODEL We have your parcel. Please check back for updates
2026-03-10 18:30 Customs declaration completed
2026-03-10 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-10 02:55 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-10 02:55 YODEL InTransit, Your parcel is on its way to Yodel. Please check back for updates
2026-03-09 23:19 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-09 21:36 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-09 21:36 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-09 16:31 DONGGUAN Depart from facility to service provider
2026-03-09 15:48 DONGGUAN Shipment arrived
2026-03-09 02:30 SOUTHAMPTON SERVICE CENTRE (YODEL) We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-08 14:30 Parcel information received
2026-03-08 14:30 Parcel Data Received
======================================
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