工单 #44378

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创建：2026-03-19T06:42:43Z | 更新：2026-03-19T07:45:24Z

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工单ID（用于发送回复）
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运单号（可手动覆盖）
物流查询 fc（自动/可空）
客户邮件内容
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生成和发送

订单字段

姓名：晓琳
订单号：#1357
物流单号：JD0002234322592289
店铺：Ca-英国
产品：智能门铃-黑色
金额：128.99 GBP
物流信息
物流状态：InTransit
最新日期：2026-03-16
更新天数：3天
状态摘要
InTransit | days_update=3 | InTransit Parcel arrives at Airport, Parcel Arrival
查看物流详细信息 
Number:  JD0002234322592289
Package status:  InTransit (11 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-16 17:45 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-11 12:31 Parcel is leaving Airport Parcel Leaving Port
2026-03-11 12:31 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 12:31 Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 03:44 YODEL We have your parcel. Please check back for updates
2026-03-10 18:30 Customs declaration completed
2026-03-10 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-10 02:55 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-10 02:55 YODEL InTransit, Your parcel is on its way to Yodel. Please check back for updates
2026-03-09 23:19 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-09 21:36 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-09 21:36 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-09 16:31 DONGGUAN Depart from facility to service provider
2026-03-09 15:48 DONGGUAN Shipment arrived
2026-03-09 02:30 SOUTHAMPTON SERVICE CENTRE (YODEL) We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-08 14:30 Parcel information received
2026-03-08 14:30 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
我在两周前订购了我的摄像门铃，并额外支付了9.99英镑的快递费用。但我仍未收到我的包裹，也没有收到关于何时可能送达的任何通知。请您更新我的订单信息或退还我的款项。谢谢。此致，A. Curtis
对话统计
总消息：1 条 | 客户：1 条 | 客服：0 条 | 下轮次：1
解析时间：2026-03-19T14:43:44.804609

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：InTransit | days_update=3 | InTransit Parcel arrives at Airport, Parcel Arrival
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-19T07:45:22Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (JD0002234322592289). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：InTransit

    
最新日期：2026-03-16

    
停更天数：3

    

      查看物流文本
      
Number:  JD0002234322592289
Package status:  InTransit (11 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-16 17:45 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-11 12:31 Parcel is leaving Airport Parcel Leaving Port
2026-03-11 12:31 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 12:31 Parcel is leaving Airport, Parcel Leaving Port
2026-03-11 03:44 YODEL We have your parcel. Please check back for updates
2026-03-10 18:30 Customs declaration completed
2026-03-10 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-10 02:55 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-03-10 02:55 YODEL InTransit, Your parcel is on its way to Yodel. Please check back for updates
2026-03-09 23:19 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-09 21:36 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-09 21:36 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-09 16:31 DONGGUAN Depart from facility to service provider
2026-03-09 15:48 DONGGUAN Shipment arrived
2026-03-09 02:30 SOUTHAMPTON SERVICE CENTRE (YODEL) We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-03-08 14:30 Parcel information received
2026-03-08 14:30 Parcel Data Received
======================================
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