Case #1509

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#7383

物流单号：JD0002234122260979

店铺：S-英国

产品：手表-黑色

金额：99.9 GBP

物流信息

物流状态：Delivered

最新日期：2026-01-03

更新天数：75天

状态摘要

Delivered | days_update=75 | LINCOLN SERVICE CENTRE Delivered, Your parcel has been delivered to a safe place (BACK DOOR)

查看物流详细信息

Number:  JD0002234122260979
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-03 19:34 LINCOLN SERVICE CENTRE Delivered, Your parcel has been delivered to a safe place (BACK DOOR)
2026-01-03 17:44 LINCOLN SERVICE CENTRE Your parcel is with one of our drivers for delivery (due between 11:05 - 13:05)
2026-01-03 17:44 LINCOLN SERVICE CENTRE We have your parcel. Please check back for updates
2026-01-03 08:12 LINCOLN SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-01-02 23:41 HATFIELD TERMINAL Your parcel is at our national hub
2026-01-02 00:36 Custom clearance completed
2026-01-02 00:36 InTransit Custom clearance completed
2026-01-01 20:03 Parcel arrives at Airport Parcel Arrival
2025-12-30 11:53 Parcel is leaving Airport, Parcel Leaving Port
2025-12-30 11:53 Parcel is leaving Airport Parcel Leaving Port
2025-12-30 11:53 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-29 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-29 12:09 Customs declaration completed
2025-12-29 12:09 InTransit Customs declaration completed
2025-12-29 02:54 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2025-12-29 02:54 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-28 22:51 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-28 22:51 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-28 17:54 DONGGUAN Depart from facility to service provider
2025-12-28 14:06 DONGGUAN Shipment arrived
2025-12-28 02:35 YODEL We have your parcel. Please check back for updates
2025-12-27 02:26 LINCOLN SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2025-12-27 02:23 YODEL Your parcel is on its way to Yodel. Please check back for updates
2025-12-26 17:47 Parcel Data Received
2025-12-22 14:35 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

告知顾客手表防小雨是瞬间的小雨，您很快擦去，而不是一直暴露在在雨中，这会让手表受损 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=75 | LINCOLN SERVICE CENTRE Delivered, Your parcel has been delivered to a safe place (BACK DOOR)

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-19T07:45:22Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

The watch's light rain resistance is designed for brief, light rain. As long as you gently wipe it with a soft cloth after raindrops fall, it can continue to be used normally. If soaked in the rain for a long time, the waterproof layer may be affected, potentially causing damage to the watch.
To ensure the watch always stays in optimal condition, it is recommended to wipe the surface dry as soon as possible when exposed to rain and avoid prolonged exposure in a humid environment. If water stains have appeared, gently wipe them with a clean, soft cloth.
We hope you continue to enjoy the exquisite craftsmanship of this watch, and if you have any other questions about its use, feel free to let us know.

Best regards,
Lin

物流详情