Case #1511

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2119

物流单号：9C9998I243370

店铺：S-意大利

产品：黑色GPS手表

金额：159.0 EUR

物流信息

物流状态：Delivered

最新日期：2025-11-19

更新天数：120天

状态摘要

Delivered | days_update=120 | Delivered Delivered by post man

查看物流详细信息

Number:  9C9998I243370
Package status:  Delivered (12 Days)
Country:  CN -> IT
VYANG 维央:
2025-11-19 20:29 Delivered Delivered by post man
2025-11-19 20:08 Out for delivery
2025-11-19 17:20 InTransit In transit along Poste Italiane’s logistic network
2025-11-19 17:20 In transit along Poste Italiane’s logistic network
2025-11-19 05:59 GENOVA InTransit, In transit along Poste Italiane’s logistic network
2025-11-19 05:59 GENOVA In transit along Poste Italiane’s logistic network
2025-11-18 03:54 BOLOGNA In transit along Poste Italiane’s logistic network
2025-11-18 03:54 BOLOGNA InTransit, In transit along Poste Italiane’s logistic network
2025-11-14 23:01 FIANO ROMANO In transit along Poste Italiane’s logistic network
2025-11-14 23:01 FIANO ROMANO InTransit, In transit along Poste Italiane’s logistic network
2025-11-14 22:56 FIANO ROMANO First parcel scan along Poste Italiane’s logistic network
2025-11-14 18:05 Custom clearance completed
2025-11-14 02:12 Parcel arrives at Airport Parcel Arrival
2025-11-14 02:12 InTransit Parcel arrives at Airport, Parcel Arrival
2025-11-12 00:31 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-11-12 00:31 Parcel is leaving Airport Parcel Leaving Port
2025-11-11 15:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-11-11 12:00 InTransit Customs declaration completed
2025-11-11 12:00 Customs declaration completed
2025-11-11 02:32 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2025-11-11 02:32 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-11-10 18:48 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-11-10 18:48 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-11-10 17:20 DONGGUAN Depart from facility to service provider
2025-11-10 10:29 DONGGUAN Shipment arrived
2025-11-08 11:51 - Order information received. We're expecting your parcel to arrive with us.
2025-11-08 11:51 Parcel information received
2025-11-08 11:51 Parcel Data Received
======================================
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AI历史分析结果

检测语言：it

类型判断结果

多重操作列表:

不满意退回 (索要问题信息/照片)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=120 | Delivered Delivered by post man

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-19T11:09:37Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Grazie per il tuo feedback. Per aiutare a risolvere questo problema, ti preghiamo di fornire:
1. Dettagli sulle tue preoccupazioni riguardo al prodotto
2. Foto di tutti gli articoli ricevuti
3. Foto del numero di tracciamento
4. Foto del numero SKU (sotto il codice a barre)
Lavoreremo a una soluzione non appena riceveremo questi dettagli. Si prega di notare: non restituire l'articolo fino a quando non forniremo l'indirizzo di restituzione autorizzato.
Cordiali saluti,

Best regards,
Lin

物流详情