Case #1534

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1440

物流单号：9C1824J101867

店铺：Ele-意大利

产品：紧致喷雾

金额：338.99 EUR

物流信息

物流状态：InTransit

最新日期：2026-03-15

更新天数：5天

状态摘要

InTransit | days_update=5 | InTransit Parcel arrives at Airport, Parcel Arrival

查看物流详细信息

Number:  9C1824J101867
Package status:  InTransit (12 Days)
Country:  CN -> IT
VYANG 维央:
2026-03-15 09:51 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-15 09:51 Parcel arrives at Airport, Parcel Arrival
2026-03-13 07:59 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 07:59 Parcel is leaving Airport Parcel Leaving Port
2026-03-13 07:59 Parcel is leaving Airport, Parcel Leaving Port
2026-03-12 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-12 11:40 InTransit Customs declaration completed
2026-03-12 11:40 Customs declaration completed
2026-03-11 08:17 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-11 08:17 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-10 21:32 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 21:32 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 16:11 DONGGUAN Depart from facility to service provider
2026-03-09 20:19 DONGGUAN Shipment arrived
2026-03-08 14:02 - Order information received. We're expecting your parcel to arrive with us.
2026-03-08 14:02 Parcel information received
2026-03-08 14:02 Parcel Data Received
======================================
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AI历史分析结果

检测语言：it

类型判断结果

多重操作列表:

物流异常/停更 (安抚等待)

分类: 询问订单状态

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：InTransit | days_update=5 | InTransit Parcel arrives at Airport, Parcel Arrival

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-20T02:56:09Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Ci dispiace sapere che non avete ancora ricevuto questo articolo.

Secondo il vostro feedback, abbiamo controllato il vostro numero di tracciamento 9C1824J101867 e abbiamo riscontrato che le informazioni di spedizione sono anomale. In questo caso, abbiamo contattato immediatamente il fornitore logistico. Tuttavia, poiché il processo di indagine è complicato, di solito ci vogliono 3-5 giorni lavorativi per ottenere il risultato, vi preghiamo di attendere con pazienza.

Se avete domande, non esitate a contattarci.

Best regards,
Lin

物流详情