工单 #44976

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创建:2026-03-20T02:10:47Z | 更新:2026-03-23T07:25:23Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1440
物流单号:9C1824J101867
店铺:Ele-意大利
产品:紧致喷雾
金额:338.99 EUR
物流信息
物流状态:InTransit
最新日期:2026-03-21
更新天数:2天
状态摘要
InTransit | days_update=2 | FERNO First parcel scan along Poste Italiane’s logistic network
查看物流详细信息
Number:  9C1824J101867
Package status:  InTransit (16 Days)
Country:  CN -> IT
VYANG 维央:
2026-03-21 04:35 FERNO First parcel scan along Poste Italiane’s logistic network
2026-03-21 04:35 FERNO InTransit, In transit along Poste Italiane’s logistic network
2026-03-19 15:48 InTransit Custom clearance completed
2026-03-19 15:48 Custom clearance completed
2026-03-15 09:51 Parcel arrives at Airport, Parcel Arrival
2026-03-15 09:51 Parcel arrives at Airport Parcel Arrival
2026-03-15 09:51 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-13 07:59 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 07:59 Parcel is leaving Airport Parcel Leaving Port
2026-03-13 07:59 Parcel is leaving Airport, Parcel Leaving Port
2026-03-12 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-12 11:40 InTransit Customs declaration completed
2026-03-12 11:40 Customs declaration completed
2026-03-11 08:17 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-11 08:17 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-10 21:32 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 21:32 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 16:11 DONGGUAN Depart from facility to service provider
2026-03-09 20:19 DONGGUAN Shipment arrived
2026-03-08 14:02 - Order information received. We're expecting your parcel to arrive with us.
2026-03-08 14:02 Parcel information received
2026-03-08 14:02 Parcel Data Received
======================================
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AI历史分析结果

检测语言:it
最新客户消息翻译
您好。这封邮件中关于订购的产品还有其他错误:不仅仅是紧致喷雾,更重要的是脸部和颈部的面膜。我的问题是:这该死的包裹什么时候会到?谢谢,虽然这次体验不太好。
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-23T13:58:59.472778

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=2 | FERNO First parcel scan along Poste Italiane’s logistic network
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T07:25:22Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Grazie per la tua pazienza. Abbiamo confermato che il tuo pacco è in arrivo (9C1824J101867). Puoi tracciare il tuo pacco su 17track.net/en. Facci sapere se hai domande!

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-21
停更天数:2
查看物流文本
Number:  9C1824J101867
Package status:  InTransit (16 Days)
Country:  CN -> IT
VYANG 维央:
2026-03-21 04:35 FERNO First parcel scan along Poste Italiane’s logistic network
2026-03-21 04:35 FERNO InTransit, In transit along Poste Italiane’s logistic network
2026-03-19 15:48 InTransit Custom clearance completed
2026-03-19 15:48 Custom clearance completed
2026-03-15 09:51 Parcel arrives at Airport, Parcel Arrival
2026-03-15 09:51 Parcel arrives at Airport Parcel Arrival
2026-03-15 09:51 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-13 07:59 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 07:59 Parcel is leaving Airport Parcel Leaving Port
2026-03-13 07:59 Parcel is leaving Airport, Parcel Leaving Port
2026-03-12 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-12 11:40 InTransit Customs declaration completed
2026-03-12 11:40 Customs declaration completed
2026-03-11 08:17 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-11 08:17 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-10 21:32 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-10 21:32 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-10 16:11 DONGGUAN Depart from facility to service provider
2026-03-09 20:19 DONGGUAN Shipment arrived
2026-03-08 14:02 - Order information received. We're expecting your parcel to arrive with us.
2026-03-08 14:02 Parcel information received
2026-03-08 14:02 Parcel Data Received
======================================
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