工单 #44975

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创建:2026-03-20T02:10:47Z | 更新:2026-03-20T02:56:08Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
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订单字段

姓名:晓琳
订单号:#5794
物流单号:RELR94VYQF5G
店铺:MC-英国
产品:脱毛仪
金额:89.0 GBP
物流信息
物流状态:InTransit
最新日期:2026-03-19
更新天数:1天
状态摘要
InTransit | days_update=1 | InTransit Parcel arrives at Airport, Parcel Arrival
查看物流详细信息
Number:  RELR94VYQF5G
Package status:  InTransit (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-19 09:28 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-17 10:26 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-17 10:26 Parcel is leaving Airport Parcel Leaving Port
2026-03-17 10:26 Parcel is leaving Airport, Parcel Leaving Port
2026-03-15 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-15 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-15 15:00 Customs declaration completed
2026-03-15 01:27 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-14 20:56 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-14 20:56 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-14 15:49 DONGGUAN Depart from facility to service provider
2026-03-13 20:01 DONGGUAN Shipment arrived
2026-03-12 11:08 Order details received
2026-03-12 11:08 Parcel information received
2026-03-12 11:08 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好

我在度假期间收到了送货通知,但回家后发现没有包裹。

请问你能解释一下这是怎么发生的,并安排重新配送吗?

谢谢

索菲
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-20T10:10:57.548848

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | InTransit Parcel arrives at Airport, Parcel Arrival
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-20T02:56:07Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (RELR94VYQF5G). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-19
停更天数:1
查看物流文本
Number:  RELR94VYQF5G
Package status:  InTransit (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-19 09:28 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-17 10:26 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-17 10:26 Parcel is leaving Airport Parcel Leaving Port
2026-03-17 10:26 Parcel is leaving Airport, Parcel Leaving Port
2026-03-15 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-15 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-15 15:00 Customs declaration completed
2026-03-15 01:27 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-14 20:56 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-14 20:56 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-14 15:49 DONGGUAN Depart from facility to service provider
2026-03-13 20:01 DONGGUAN Shipment arrived
2026-03-12 11:08 Order details received
2026-03-12 11:08 Parcel information received
2026-03-12 11:08 Parcel Data Received
======================================
Powered by www.17track.net.