工单 #44972

返回工单列表
创建:2026-03-20T02:10:47Z | 更新:2026-03-25T06:56:38Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1110
物流单号:7321315549656113
店铺:Riv-加拿大
产品:条形音响-黑色
金额:289.0 CAD
物流信息
物流状态:Delivered
最新日期:2026-03-19
更新天数:1天
状态摘要
Delivered | days_update=1 | OTTAWA DELIVERED TO RECIPIENT'S SIDE DOOR
查看物流详细信息
Number:  7321315549656113
Package status:  Delivered (6 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-19 11:26 OTTAWA DELIVERED TO RECIPIENT'S SIDE DOOR
2026-03-19 11:26 OTTAWA PHOTO AVAILABLE
2026-03-19 10:18 OTTAWA ITEM OUT FOR DELIVERY
2026-03-19 07:21 OTTAWA ITEM PROCESSED
2026-03-19 07:21 OTTAWA EXPECTED DELIVERY DATE UPDATED
2026-03-18 23:13 MISSISSAUGA EXPECTED DELIVERY DATE UPDATED
2026-03-18 22:30 TORONTO ITEM IN TRANSIT
2026-03-18 19:52 KENNEDY CLEARED CUSTOMS
2026-03-18 19:48 TORONTO EXPECTED DELIVERY DATE UPDATED
2026-03-18 19:30 TORONTO ITEM PROCESSED
2026-03-18 15:52 MISSISSAUGA ITEM WAS RELEASED BY CUSTOMS AND IS NOW WITH CANADA POST FOR PROCESSING
2026-03-18 07:45 TORONTO COLLECTED FROM AIRPORT TERMINAL
2026-03-17 18:02 TORONTO ARRIVED AT DESTINATION AIRPORT
2026-03-17 03:30 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2026-03-15 11:21 EXPORT CUSTOMS CLEARED
2026-03-15 01:50 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-15 01:50 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-14 23:36 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-14 23:36 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-14 23:35 SHENZHEN RECEIVED SHIPMENT
2026-03-14 23:35 SHENZHEN RECEIVED SHIPMENT
2026-03-14 23:34 SHIPPING INFORMATION RECEIVED
2026-03-14 23:34 SHIPPING INFORMATION RECEIVED
2026-03-14 15:08 MISSISSAUGA EXPECTED DELIVERY DATE UPDATED
2026-03-14 15:08 MISSISSAUGA EXPECTED DELIVERY DATE UPDATED
2026-03-14 14:06 MISSISSAUGA ELECTRONIC INFORMATION SUBMITTED BY SHIPPER
2026-03-14 14:06 MISSISSAUGA ELECTRONIC INFORMATION SUBMITTED BY SHIPPER
2026-03-13 17:10 DONGGUAN Depart from facility to service provider
2026-03-13 14:14 DONGGUAN Shipment arrived
2026-03-11 10:07 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
这不是产品缺陷,不,我不会发送视频。我的电视没有任何音频输出。我希望退货。请告知我如何进行退货。
对话统计
总消息:7 条 | 客户:4 条 | 客服:3 条 | 下轮次:4
解析时间:2026-03-25T10:17:30.215286

类型判断结果

多重操作列表:
告知顾客我们需要视频判断是否是真的产品缺陷才行进行下一步处理 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=1 | OTTAWA DELIVERED TO RECIPIENT'S SIDE DOOR
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T06:56:37Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Hello!

Thank you very much for your feedback. To resolve your issue as quickly as possible, we need to conduct a preliminary fault diagnosis of the product.

Please record and send a short video demonstrating the following:

The specific symptoms of the product malfunction.

Your experience operating the function.

Why provide a video?

Quick Diagnosis: Our technical team needs the video to confirm whether the problem is a hardware defect or a settings issue. If it's a settings issue, we can provide a solution immediately; if it's a hardware defect, the video will serve as the core evidence for initiating your return, exchange, or refund process.

Simplified Process: With a video assessment, you can avoid tedious text descriptions, greatly reducing subsequent processing time.

Once we receive your video, our professional team will review it within 24 hours and provide you with a clear solution.

Thank you for your understanding and cooperation. We look forward to resolving your issue as soon as possible.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-19
停更天数:1
查看物流文本
Number:  7321315549656113
Package status:  Delivered (6 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-19 11:26 OTTAWA DELIVERED TO RECIPIENT'S SIDE DOOR
2026-03-19 11:26 OTTAWA PHOTO AVAILABLE
2026-03-19 10:18 OTTAWA ITEM OUT FOR DELIVERY
2026-03-19 07:21 OTTAWA ITEM PROCESSED
2026-03-19 07:21 OTTAWA EXPECTED DELIVERY DATE UPDATED
2026-03-18 23:13 MISSISSAUGA EXPECTED DELIVERY DATE UPDATED
2026-03-18 22:30 TORONTO ITEM IN TRANSIT
2026-03-18 19:52 KENNEDY CLEARED CUSTOMS
2026-03-18 19:48 TORONTO EXPECTED DELIVERY DATE UPDATED
2026-03-18 19:30 TORONTO ITEM PROCESSED
2026-03-18 15:52 MISSISSAUGA ITEM WAS RELEASED BY CUSTOMS AND IS NOW WITH CANADA POST FOR PROCESSING
2026-03-18 07:45 TORONTO COLLECTED FROM AIRPORT TERMINAL
2026-03-17 18:02 TORONTO ARRIVED AT DESTINATION AIRPORT
2026-03-17 03:30 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2026-03-15 11:21 EXPORT CUSTOMS CLEARED
2026-03-15 01:50 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-15 01:50 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-14 23:36 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-14 23:36 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-14 23:35 SHENZHEN RECEIVED SHIPMENT
2026-03-14 23:35 SHENZHEN RECEIVED SHIPMENT
2026-03-14 23:34 SHIPPING INFORMATION RECEIVED
2026-03-14 23:34 SHIPPING INFORMATION RECEIVED
2026-03-14 15:08 MISSISSAUGA EXPECTED DELIVERY DATE UPDATED
2026-03-14 15:08 MISSISSAUGA EXPECTED DELIVERY DATE UPDATED
2026-03-14 14:06 MISSISSAUGA ELECTRONIC INFORMATION SUBMITTED BY SHIPPER
2026-03-14 14:06 MISSISSAUGA ELECTRONIC INFORMATION SUBMITTED BY SHIPPER
2026-03-13 17:10 DONGGUAN Depart from facility to service provider
2026-03-13 14:14 DONGGUAN Shipment arrived
2026-03-11 10:07 Parcel information received
======================================
Powered by www.17track.net.