工单 #44969

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创建:2026-03-20T02:10:47Z | 更新:2026-03-20T07:48:45Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1524
物流单号:LP1000003495642CN
店铺:S-挪威
产品:蓝牙耳机-银色
金额:1415.0 NOK
物流信息
物流状态:Delivered
最新日期:2025-08-18
更新天数:214天
状态摘要
Delivered | days_update=214 | Package deliveredParcel delivered
查看物流详细信息
Number:  LP1000003495642CN
Package status:  Delivered (12 Days)
Country:  CN -> NO
VYANG 维央:
2025-08-18 02:57 Package deliveredParcel delivered
2025-08-16 16:25 Parcel activated
2025-08-16 16:15 Received by local delivery companyParcel is being loaded for transport
2025-08-14 18:31 Received by local delivery companyParcel has been received
2025-08-14 18:30 Received by local delivery companyParcel is being loaded for transport
2025-08-13 17:22 Received by local delivery companyDelivery completed at the destination airport cargo terminal.
2025-08-13 16:22 Awaiting for transit to final delivery officeIn transit, it's progressing through post network
2025-08-13 09:22 Import customs clearance completeThe shipment has been customs cleared and released by customs
2025-08-12 11:35 Arrived at linehaul officeArrival to the destination airport
2025-08-09 12:32 Departed from departure country/regionDeparture from the original airport
2025-08-09 10:10 Leaving from departure country/regionHand over to airline.
2025-08-07 08:29 Departed from sorting centerDepart from facility to service provider.
2025-08-07 03:09 Processing at sorting centerShipment arrived at facility and measured.
2025-08-07 03:04 Processing at sorting centerShipment arrived at facility and measured.
2025-08-07 03:04 Received by logistics companyShipment picked up.
2025-08-06 21:48 SHENZHEN Depart from facility to service provider
2025-08-06 21:04 Parcel arrival notified
2025-08-06 19:29 SHENZHEN Shipment arrived
2025-08-06 11:44 Shipment info receivedParcel information received
2025-08-06 11:44 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨

这是关于XY-70耳机的。

我希望购买橡胶套作为备用零件。

至少6个。

祝好

Oddmund
从我的iPhone发送

2026年3月20日 03:55,SEKODA写道:

亲爱的客户,

感谢您对我们店铺的支持和关心。

您能否直接将产品链接发给我们?因为我们公司有这么多产品,我们不确定您想咨询的是哪一个产品。我们会为您核实。感谢您的合作。

期待您的回复。

此致
敬礼,
林
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-20T14:23:55.931306

类型判断结果

多重操作列表:
告知顾客我们需要产品链接,产品名称无法准确查找到产品 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=214 | Package deliveredParcel delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-20T07:48:44Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are unable to accurately locate the item you mentioned in our system; the name might be a bit unclear. Could you kindly send us the link to this item? With the link, we can quickly confirm and arrange the follow-up processing. We look forward to your cooperation and to resolving this for you as soon as possible.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-08-18
停更天数:214
查看物流文本
Number:  LP1000003495642CN
Package status:  Delivered (12 Days)
Country:  CN -> NO
VYANG 维央:
2025-08-18 02:57 Package deliveredParcel delivered
2025-08-16 16:25 Parcel activated
2025-08-16 16:15 Received by local delivery companyParcel is being loaded for transport
2025-08-14 18:31 Received by local delivery companyParcel has been received
2025-08-14 18:30 Received by local delivery companyParcel is being loaded for transport
2025-08-13 17:22 Received by local delivery companyDelivery completed at the destination airport cargo terminal.
2025-08-13 16:22 Awaiting for transit to final delivery officeIn transit, it's progressing through post network
2025-08-13 09:22 Import customs clearance completeThe shipment has been customs cleared and released by customs
2025-08-12 11:35 Arrived at linehaul officeArrival to the destination airport
2025-08-09 12:32 Departed from departure country/regionDeparture from the original airport
2025-08-09 10:10 Leaving from departure country/regionHand over to airline.
2025-08-07 08:29 Departed from sorting centerDepart from facility to service provider.
2025-08-07 03:09 Processing at sorting centerShipment arrived at facility and measured.
2025-08-07 03:04 Processing at sorting centerShipment arrived at facility and measured.
2025-08-07 03:04 Received by logistics companyShipment picked up.
2025-08-06 21:48 SHENZHEN Depart from facility to service provider
2025-08-06 21:04 Parcel arrival notified
2025-08-06 19:29 SHENZHEN Shipment arrived
2025-08-06 11:44 Shipment info receivedParcel information received
2025-08-06 11:44 Parcel information received
======================================
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