Case #1547

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1045

物流单号：RELR2R5Y48YM

店铺：Lix-英国

产品：不粘锅

金额：119.0 GBP

物流信息

物流状态：Delivered

最新日期：2026-02-18

更新天数：30天

状态摘要

Delivered | days_update=30 | Delivered

查看物流详细信息

Number:  RELR2R5Y48YM
Package status:  Delivered (14 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-18 19:50 Delivered
2026-02-18 18:10 Out for delivery with our courier
2026-02-18 10:48 Scheduled for delivery
2026-02-18 05:18 InTransit Order received from the sender
2026-02-18 05:18 Order received from the sender
2026-02-16 20:25 InTransit Order received from the sender
2026-02-16 20:25 Order received from the sender
2026-02-14 23:29 Custom clearance completed
2026-02-14 12:28 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-14 12:28 Parcel arrives at Airport Parcel Arrival
2026-02-13 20:33 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-13 20:33 Parcel is leaving Airport Parcel Leaving Port
2026-02-10 10:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-10 10:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-09 15:00 InTransit Customs declaration completed
2026-02-09 15:00 Customs declaration completed
2026-02-08 03:18 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-08 03:18 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-06 20:46 DONGGUAN Depart from facility to service provider
2026-02-06 20:30 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-06 20:30 Shenzhen InTransit, Parcel processed at Shenzhen Sorting Centre.
2026-02-06 20:30 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-06 10:33 DONGGUAN Shipment arrived
2026-02-05 10:45 Order details received
2026-02-05 10:45 Parcel information received
2026-02-05 10:45 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

产品不工作 (索取视频)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=30 | Delivered

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-20T02:55:04Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

物流详情