Case #1552

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1081

物流单号：JD0002234122300235

店铺：Riv-英国

产品：条形音响-黑色

金额：159.0 GBP

物流信息

物流状态：Delivered

最新日期：2026-01-06

更新天数：73天

状态摘要

Delivered | days_update=73 | PRESTON SERVICE CENTRE (YODEL) Delivered, Your parcel has been delivered to a safe place (SIDE DOOR)

查看物流详细信息

Number:  JD0002234122300235
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-01-06 21:24 PRESTON SERVICE CENTRE (YODEL) Delivered, Your parcel has been delivered to a safe place (SIDE DOOR)
2026-01-06 18:19 PRESTON SERVICE CENTRE (YODEL) We have your parcel. Please check back for updates
2026-01-06 18:19 PRESTON SERVICE CENTRE (YODEL) We have your parcel. Please check back for updates
2026-01-06 18:19 PRESTON SERVICE CENTRE (YODEL) Your parcel is with one of our drivers for delivery (due between 12:38 - 14:38)
2026-01-06 18:19 PRESTON SERVICE CENTRE (YODEL) Your parcel is with one of our drivers for delivery (due between 12:38 - 14:38)
2026-01-06 14:35 PRESTON SERVICE CENTRE (YODEL) Your parcel has arrived at your delivery depot
2026-01-06 14:35 PRESTON SERVICE CENTRE (YODEL) InTransit, Your parcel has arrived at your delivery depot
2026-01-06 04:21 HATFIELD TERMINAL Your parcel is at our national hub
2026-01-06 04:21 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-01-05 03:16 InTransit Custom clearance completed
2026-01-05 03:16 Custom clearance completed
2026-01-04 15:05 Parcel arrives at Airport Parcel Arrival
2026-01-04 15:05 InTransit Parcel arrives at Airport, Parcel Arrival
2026-01-03 19:36 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-03 19:36 Parcel is leaving Airport Parcel Leaving Port
2026-01-02 21:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-02 15:59 Customs declaration completed
2026-01-01 08:54 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-31 22:36 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-31 22:36 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-31 20:12 DONGGUAN Depart from facility to service provider
2025-12-31 17:36 DONGGUAN Shipment arrived
2025-12-31 03:36 YODEL We have your parcel. Please check back for updates
2025-12-30 03:04 YODEL We'll apply your My Account preferences to this parcel delivery
2025-12-30 02:59 PRESTON SERVICE CENTRE (YODEL) We're expecting your parcel from your sender. We will provide updates here once we receive it
2025-12-30 02:44 YODEL Your parcel is on its way to Yodel. Please check back for updates
2025-12-29 11:40 Parcel information received
2025-12-29 11:40 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

告知顾客我们无法提供预付退货标签，或安排快递上门取件服务，因为您申请拒付，款项已经退回给您，请您自行寄回产品 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=73 | PRESTON SERVICE CENTRE (YODEL) Delivered, Your parcel has been delivered to a safe place (SIDE DOOR)

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-20T09:32:08Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thank you for your reply.

Regarding the return, we need to explain that since you have initiated a chargeback request and the payment has already been refunded to you, the transaction is now complete. We are currently unable to process any prepaid return labels or arrange for pickup service.

In this situation, we request that you return the product. Please contact your local logistics provider to arrange for its return. After returning the product, please be sure to provide us with a valid tracking number so that we can complete the verification and filing process.

Thank you for your cooperation and understanding.

Best regards,
Lin

物流详情