工单 #44957

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创建:2026-03-20T02:10:48Z | 更新:2026-03-20T02:55:13Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#10708
物流单号:4PX3002557431976CN
店铺:S-美国
产品:电动剃须刀-黑色
金额:109.0 USD
物流信息
物流状态:InTransit
最新日期:2026-03-18
更新天数:2天
状态摘要
InTransit | days_update=2 | LABEL CREATED
查看物流详细信息
Number:  4PX3002557431976CN
Package status:  InTransit (8 Days)
Country:  CN -> US
VYANG 维央:
2026-03-18 23:13 LABEL CREATED
2026-03-18 17:14 Melrose Park, IL, US TENDERED TO DELIVERY SERVICE PROVIDER, ALLOW 1-3 DAYS FOR UPDATES FOR PACKAGES WITHIN THE US
2026-03-18 13:17 Melrose Park, IL, US PROCESSED
2026-03-17 23:25 Melrose Park, IL, US PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER
2026-03-17 20:13 In transit it's progressing through Post network
2026-03-17 10:05 Customs clearance agent received the shipment in destnation country.
2026-03-17 08:56 Customs clearance agent received the shipment in destnation country.
2026-03-16 16:31 Clearance processing completed.
2026-03-16 00:12 Arrival to the destination airport
2026-03-14 15:59 Departure from the original airport
2026-03-14 04:05 Melrose Park, IL, US EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING
2026-03-14 04:03 Melrose Park, IL, US DHL ECOMMERCE CURRENTLY AWAITING SHIPMENT AND TRACKING WILL BE UPDATED WHEN RECEIVED
2026-03-14 03:15 CN Shipment in transit
2026-03-14 02:03 Hand over to airline.
2026-03-13 03:15 Nancheng Depart from facility to service provider.
2026-03-13 02:06 Nancheng Shipment arrived at facility and measured.
2026-03-13 02:03 Nancheng Shipment arrived at facility and measured.
2026-03-13 02:03 Nancheng Shipment picked up.
2026-03-12 21:50 DONGGUAN Depart from facility to service provider
2026-03-12 11:01 DONGGUAN Shipment arrived
2026-03-10 11:19 Parcel information received
2026-03-10 11:19 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
订单10708未收到
从我的iPad发送
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-20T10:11:04.928373

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=2 | LABEL CREATED
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-20T02:55:12Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (4PX3002557431976CN). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-18
停更天数:2
查看物流文本
Number:  4PX3002557431976CN
Package status:  InTransit (8 Days)
Country:  CN -> US
VYANG 维央:
2026-03-18 23:13 LABEL CREATED
2026-03-18 17:14 Melrose Park, IL, US TENDERED TO DELIVERY SERVICE PROVIDER, ALLOW 1-3 DAYS FOR UPDATES FOR PACKAGES WITHIN THE US
2026-03-18 13:17 Melrose Park, IL, US PROCESSED
2026-03-17 23:25 Melrose Park, IL, US PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER
2026-03-17 20:13 In transit it's progressing through Post network
2026-03-17 10:05 Customs clearance agent received the shipment in destnation country.
2026-03-17 08:56 Customs clearance agent received the shipment in destnation country.
2026-03-16 16:31 Clearance processing completed.
2026-03-16 00:12 Arrival to the destination airport
2026-03-14 15:59 Departure from the original airport
2026-03-14 04:05 Melrose Park, IL, US EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING
2026-03-14 04:03 Melrose Park, IL, US DHL ECOMMERCE CURRENTLY AWAITING SHIPMENT AND TRACKING WILL BE UPDATED WHEN RECEIVED
2026-03-14 03:15 CN Shipment in transit
2026-03-14 02:03 Hand over to airline.
2026-03-13 03:15 Nancheng Depart from facility to service provider.
2026-03-13 02:06 Nancheng Shipment arrived at facility and measured.
2026-03-13 02:03 Nancheng Shipment arrived at facility and measured.
2026-03-13 02:03 Nancheng Shipment picked up.
2026-03-12 21:50 DONGGUAN Depart from facility to service provider
2026-03-12 11:01 DONGGUAN Shipment arrived
2026-03-10 11:19 Parcel information received
2026-03-10 11:19 Parcel information received
======================================
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