工单 #44949

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创建:2026-03-20T02:10:48Z | 更新:2026-03-20T09:32:10Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1185
物流单号:AU0000004078057
店铺:VA-澳洲
产品:黑色电子相框-澳规
金额:389.0 AUD
物流信息
物流状态:Delivered
最新日期:2025-11-24
更新天数:116天
状态摘要
Delivered | days_update=116 | PENRITH NSW DELIVERED WITH SAFE DROP
查看物流详细信息
Number:  AU0000004078057
Package status:  Delivered (6 Days)
Country:  CN -> AU
VYANG 维央:
2025-11-24 10:10 PENRITH NSW DELIVERED WITH SAFE DROP
2025-11-24 07:30 BLACKTOWN NSW WITH AUSTRALIA POST FOR DELIVERY TODAY
2025-11-24 02:11 BLACKTOWN NSW PROCESSED THROUGH AUSTRALIA POST FACILITY
2025-11-24 01:26 CHULLORA NSW TRANSFERRED
2025-11-23 21:22 CHULLORA NSW ITEM PROCESSED AT POST FACILITY
2025-11-23 09:55 RECEIVED BY AUSTRALIA POST FOR TRANSPORTATION TO PROCESSING FACILITY
2025-11-23 08:55 SYDNEY ARRIVED AT FACILITY IN DESTINATION COUNTRY
2025-11-23 07:11 SYDNEY COLLECTED FROM AIRPORT TERMINAL
2025-11-22 12:20 SYDNEY CLEARED BY CUSTOMS
2025-11-22 11:43 SYDNEY ARRIVED AT DESTINATION AIRPORT
2025-11-21 23:55 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2025-11-19 15:28 EXPORT CUSTOMS CLEARED
2025-11-19 09:51 CHULLORA NSW SHIPPING INFORMATION APPROVED BY AUSTRALIA POST
2025-11-19 09:21 CHULLORA NSW SHIPPING INFORMATION RECEIVED BY AUSTRALIA POST
2025-11-19 05:17 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2025-11-19 02:19 SHENZHEN PROCESSED AT ORIGIN HUB
2025-11-19 02:18 SHENZHEN RECEIVED SHIPMENT
2025-11-19 02:17 SHIPPING INFORMATION RECEIVED
2025-11-18 16:29 DONGGUAN Depart from facility to service provider
2025-11-18 13:57 DONGGUAN Shipment arrived
2025-11-17 10:46 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
它完全坏了,我不会付钱寄回这个物品。
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-20T17:01:17.063327

类型判断结果

多重操作列表:
告知顾客我们无法提供预付退货标签,或安排快递上门取件服务,因为您申请拒付,款项已经退回给您,请您自行寄回产品 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=116 | PENRITH NSW DELIVERED WITH SAFE DROP
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-20T09:32:09Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your reply.

Regarding the return, we need to explain that since you have initiated a chargeback request and the payment has already been refunded to you, the transaction is now complete. We are currently unable to process any prepaid return labels or arrange for pickup service.

In this situation, we request that you return the product. Please contact your local logistics provider to arrange for its return. After returning the product, please be sure to provide us with a valid tracking number so that we can complete the verification and filing process.

Thank you for your cooperation and understanding.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-11-24
停更天数:116
查看物流文本
Number:  AU0000004078057
Package status:  Delivered (6 Days)
Country:  CN -> AU
VYANG 维央:
2025-11-24 10:10 PENRITH NSW DELIVERED WITH SAFE DROP
2025-11-24 07:30 BLACKTOWN NSW WITH AUSTRALIA POST FOR DELIVERY TODAY
2025-11-24 02:11 BLACKTOWN NSW PROCESSED THROUGH AUSTRALIA POST FACILITY
2025-11-24 01:26 CHULLORA NSW TRANSFERRED
2025-11-23 21:22 CHULLORA NSW ITEM PROCESSED AT POST FACILITY
2025-11-23 09:55 RECEIVED BY AUSTRALIA POST FOR TRANSPORTATION TO PROCESSING FACILITY
2025-11-23 08:55 SYDNEY ARRIVED AT FACILITY IN DESTINATION COUNTRY
2025-11-23 07:11 SYDNEY COLLECTED FROM AIRPORT TERMINAL
2025-11-22 12:20 SYDNEY CLEARED BY CUSTOMS
2025-11-22 11:43 SYDNEY ARRIVED AT DESTINATION AIRPORT
2025-11-21 23:55 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2025-11-19 15:28 EXPORT CUSTOMS CLEARED
2025-11-19 09:51 CHULLORA NSW SHIPPING INFORMATION APPROVED BY AUSTRALIA POST
2025-11-19 09:21 CHULLORA NSW SHIPPING INFORMATION RECEIVED BY AUSTRALIA POST
2025-11-19 05:17 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2025-11-19 02:19 SHENZHEN PROCESSED AT ORIGIN HUB
2025-11-19 02:18 SHENZHEN RECEIVED SHIPMENT
2025-11-19 02:17 SHIPPING INFORMATION RECEIVED
2025-11-18 16:29 DONGGUAN Depart from facility to service provider
2025-11-18 13:57 DONGGUAN Shipment arrived
2025-11-17 10:46 Parcel information received
======================================
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