工单 #44948

返回工单列表
创建:2026-03-20T02:10:48Z | 更新:2026-03-20T03:45:41Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2663
物流单号:4PX3002192232716CN
店铺:S-美国
产品:路由器-美规
金额:199.0 USD
物流信息
物流状态:Delivered
最新日期:2025-11-19
更新天数:121天
状态摘要
Delivered | days_update=121 | Napa CA Delivered
查看物流详细信息
Number:  4PX3002192232716CN
Package status:  Delivered (8 Days)
Country:  CN -> US
VYANG 维央:
2025-11-19 13:51 Napa CA Delivered
2025-11-19 07:30 Napa CA Out for delivery
2025-11-19 06:00 Fremont CA Arrival scan
2025-11-18 12:58 Fremont CA Gateway transit in
2025-11-18 07:05 Fremont CA In Transit to Next Facility
2025-11-17 17:39 Los Angeles CA Gateway transit in
2025-11-17 14:51 In transit it's progressing through Post network
2025-11-15 14:55 LAX Customs clearance agent received the shipment in destnation country.
2025-11-15 01:49 Arrival to the destination airport
2025-11-14 05:42 Departure from the original airport
2025-11-12 21:53 Hand over to airline.
2025-11-12 04:17 Nancheng Depart from facility to service provider.
2025-11-12 01:28 Nancheng Shipment arrived at facility and measured.
2025-11-12 01:22 Nancheng Shipment arrived at facility and measured.
2025-11-12 01:22 Nancheng Shipment picked up.
2025-11-11 20:40 DONGGUAN Depart from facility to service provider
2025-11-11 16:21 DONGGUAN Shipment arrived
2025-11-11 12:22 UNI DATA CENTER Order received
2025-11-10 11:35 Parcel information received
2025-11-10 11:35 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
请帮忙!我们于2025年12月17日寄回的路由器至今未收到任何退款。请为退货开具退款。谢谢,Scott

发送自我的 iPhone
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-20T10:12:49.562663

类型判断结果

多重操作列表:
告知顾客我们已经反馈给仓库查看是否收到您退货的包裹,请耐心等待 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=121 | Napa CA Delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-20T03:45:41Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We have already reported your return situation to the warehouse and are helping you verify whether the package has been received. Please remain calm and patient. If there is any progress, we will contact you as soon as possible. We look forward to resolving this for you quickly and putting your mind at ease.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-11-19
停更天数:121
查看物流文本
Number:  4PX3002192232716CN
Package status:  Delivered (8 Days)
Country:  CN -> US
VYANG 维央:
2025-11-19 13:51 Napa CA Delivered
2025-11-19 07:30 Napa CA Out for delivery
2025-11-19 06:00 Fremont CA Arrival scan
2025-11-18 12:58 Fremont CA Gateway transit in
2025-11-18 07:05 Fremont CA In Transit to Next Facility
2025-11-17 17:39 Los Angeles CA Gateway transit in
2025-11-17 14:51 In transit it's progressing through Post network
2025-11-15 14:55 LAX Customs clearance agent received the shipment in destnation country.
2025-11-15 01:49 Arrival to the destination airport
2025-11-14 05:42 Departure from the original airport
2025-11-12 21:53 Hand over to airline.
2025-11-12 04:17 Nancheng Depart from facility to service provider.
2025-11-12 01:28 Nancheng Shipment arrived at facility and measured.
2025-11-12 01:22 Nancheng Shipment arrived at facility and measured.
2025-11-12 01:22 Nancheng Shipment picked up.
2025-11-11 20:40 DONGGUAN Depart from facility to service provider
2025-11-11 16:21 DONGGUAN Shipment arrived
2025-11-11 12:22 UNI DATA CENTER Order received
2025-11-10 11:35 Parcel information received
2025-11-10 11:35 Parcel information received
======================================
Powered by www.17track.net.