Case #1566

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#3870

物流单号：H01SRA0045771397

店铺：ELE-英国

产品：黑色面罩

金额：159.0 GBP

物流信息

物流状态：Delivered

最新日期：2025-12-12

更新天数：98天

状态摘要

Delivered | days_update=98 | Delivered We've delivered this parcel to the recipients porch

查看物流详细信息

Number:  H01SRA0045771397
Package status:  Delivered (11 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-12 20:04 Delivered We've delivered this parcel to the recipients porch
2025-12-12 18:25 Your local courier will deliver your parcel between 11:30 and 13:30 today
2025-12-12 17:45 Your parcel is on its way to you today
2025-12-11 23:26 Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-11 23:26 InTransit Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-11 14:25 We're processing your parcel at our hub
2025-12-11 14:25 InTransit We're processing your parcel at our hub
2025-12-10 01:48 InTransit Custom clearance completed
2025-12-10 01:48 Custom clearance completed
2025-12-09 11:06 Parcel arrives at Airport Parcel Arrival
2025-12-09 11:06 Parcel arrives at Airport, Parcel Arrival
2025-12-09 11:06 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-06 20:41 Parcel is leaving Airport, Parcel Leaving Port
2025-12-06 20:41 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-06 20:41 Parcel is leaving Airport Parcel Leaving Port
2025-12-04 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-04 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-04 13:30 Customs declaration completed
2025-12-04 13:30 InTransit Customs declaration completed
2025-12-04 02:30 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-03 22:19 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-03 22:19 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-03 20:07 DONGGUAN Depart from facility to service provider
2025-12-03 19:35 DONGGUAN Shipment arrived
2025-12-03 03:19 We've collected your parcel
2025-12-02 10:45 We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
2025-12-02 10:44 Parcel information received
2025-12-02 10:44 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

产品不工作 (索取视频)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=98 | Delivered We've delivered this parcel to the recipients porch

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-20T03:45:39Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

物流详情