工单 #44946

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创建:2026-03-20T02:10:48Z | 更新:2026-03-20T03:45:40Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
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生成和发送

订单字段

姓名:晓琳
订单号:#3870
物流单号:H01SRA0045771397
店铺:ELE-英国
产品:黑色面罩
金额:159.0 GBP
物流信息
物流状态:Delivered
最新日期:2025-12-12
更新天数:98天
状态摘要
Delivered | days_update=98 | Delivered We've delivered this parcel to the recipients porch
查看物流详细信息
Number:  H01SRA0045771397
Package status:  Delivered (11 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-12 20:04 Delivered We've delivered this parcel to the recipients porch
2025-12-12 18:25 Your local courier will deliver your parcel between 11:30 and 13:30 today
2025-12-12 17:45 Your parcel is on its way to you today
2025-12-11 23:26 Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-11 23:26 InTransit Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-11 14:25 We're processing your parcel at our hub
2025-12-11 14:25 InTransit We're processing your parcel at our hub
2025-12-10 01:48 InTransit Custom clearance completed
2025-12-10 01:48 Custom clearance completed
2025-12-09 11:06 Parcel arrives at Airport Parcel Arrival
2025-12-09 11:06 Parcel arrives at Airport, Parcel Arrival
2025-12-09 11:06 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-06 20:41 Parcel is leaving Airport, Parcel Leaving Port
2025-12-06 20:41 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-06 20:41 Parcel is leaving Airport Parcel Leaving Port
2025-12-04 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-04 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-04 13:30 Customs declaration completed
2025-12-04 13:30 InTransit Customs declaration completed
2025-12-04 02:30 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-03 22:19 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-03 22:19 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-03 20:07 DONGGUAN Depart from facility to service provider
2025-12-03 19:35 DONGGUAN Shipment arrived
2025-12-03 03:19 We've collected your parcel
2025-12-02 10:45 We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
2025-12-02 10:44 Parcel information received
2025-12-02 10:44 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
客户消息

您好,

支持,

您的商店 Eleganse 收到客户消息

邮箱:mattvickerssa@gmail.com

姓名:Matthew Vickers

电话:07808667347

您的消息:尊敬的先生/女士,

我在圣诞节时为我的伴侣购买了你们的一款面膜,她对它非常满意,并且一直在定期使用。问题是该面膜附带的遥控器现在无法充电。连接没有问题,这让我觉得可能是其他原因。想了解贵方会提供什么解决方案来修复这个问题。

此致,
Matt

2026-03-20 02:26:39
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-20T10:12:52.135366

类型判断结果

多重操作列表:
产品不工作 (索取视频)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=98 | Delivered We've delivered this parcel to the recipients porch
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-20T03:45:39Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-12-12
停更天数:98
查看物流文本
Number:  H01SRA0045771397
Package status:  Delivered (11 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-12 20:04 Delivered We've delivered this parcel to the recipients porch
2025-12-12 18:25 Your local courier will deliver your parcel between 11:30 and 13:30 today
2025-12-12 17:45 Your parcel is on its way to you today
2025-12-11 23:26 Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-11 23:26 InTransit Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2025-12-11 14:25 We're processing your parcel at our hub
2025-12-11 14:25 InTransit We're processing your parcel at our hub
2025-12-10 01:48 InTransit Custom clearance completed
2025-12-10 01:48 Custom clearance completed
2025-12-09 11:06 Parcel arrives at Airport Parcel Arrival
2025-12-09 11:06 Parcel arrives at Airport, Parcel Arrival
2025-12-09 11:06 InTransit Parcel arrives at Airport, Parcel Arrival
2025-12-06 20:41 Parcel is leaving Airport, Parcel Leaving Port
2025-12-06 20:41 InTransit Parcel is leaving Airport, Parcel Leaving Port
2025-12-06 20:41 Parcel is leaving Airport Parcel Leaving Port
2025-12-04 22:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2025-12-04 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2025-12-04 13:30 Customs declaration completed
2025-12-04 13:30 InTransit Customs declaration completed
2025-12-04 02:30 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2025-12-03 22:19 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2025-12-03 22:19 Shenzhen Parcel received at Shenzhen Sorting Centre.
2025-12-03 20:07 DONGGUAN Depart from facility to service provider
2025-12-03 19:35 DONGGUAN Shipment arrived
2025-12-03 03:19 We've collected your parcel
2025-12-02 10:45 We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
2025-12-02 10:44 Parcel information received
2025-12-02 10:44 Parcel Data Received
======================================
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