工单 #44942

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创建：2026-03-20T02:10:48Z | 更新：2026-03-20T06:14:15Z

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订单字段

姓名：晓琳
订单号：#2114
物流单号：JD0002234322063663
店铺：Son-英国
产品：天文望远镜
金额：169.0 GBP
物流信息
物流状态：Delivered
最新日期：2026-02-11
更新天数：37天
状态摘要
Delivered | days_update=37 | READING SERVICE CENTRE Delivered, Your parcel has been delivered to a safe place (Front Porch)
查看物流详细信息 
Number:  JD0002234322063663
Package status:  Delivered (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-11 17:58 READING SERVICE CENTRE Delivered, Your parcel has been delivered to a safe place (Front Porch)
2026-02-11 16:21 READING SERVICE CENTRE Your parcel is with one of our drivers for delivery (due between 09:01 - 11:01)
2026-02-11 16:21 READING SERVICE CENTRE We have your parcel. Please check back for updates
2026-02-11 12:04 READING SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot
2026-02-11 12:04 READING SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-02-11 02:33 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-02-11 02:33 HATFIELD TERMINAL Your parcel is at our national hub
2026-02-10 05:32 READING SERVICE CENTRE We've updated your preferred safe place
2026-02-10 05:32 READING SERVICE CENTRE InTransit, We've updated your preferred safe place
2026-02-10 03:36 HATFIELD TERMINAL Your parcel is at our national hub
2026-02-09 20:04 Custom clearance completed
2026-02-09 20:04 InTransit Custom clearance completed
2026-02-08 02:10 Parcel arrives at Airport Parcel Arrival
2026-02-08 02:10 Parcel arrives at Airport, Parcel Arrival
2026-02-08 02:10 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-06 12:46 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-06 12:46 Parcel is leaving Airport Parcel Leaving Port
2026-02-06 12:46 Parcel is leaving Airport, Parcel Leaving Port
2026-02-05 10:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-05 10:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-04 15:00 Customs declaration completed
2026-02-04 15:00 InTransit Customs declaration completed
2026-02-04 03:02 YODEL InTransit, We have your parcel. Please check back for updates
2026-02-04 03:02 YODEL We have your parcel. Please check back for updates
2026-02-03 03:18 YODEL We'll apply your My Account preferences to this parcel delivery
2026-02-03 03:18 YODEL InTransit, We'll apply your My Account preferences to this parcel delivery
2026-02-03 03:14 READING SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-03 03:12 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-03 02:14 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-03 02:14 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-02 23:08 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-02 23:08 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-02 20:45 DONGGUAN Depart from facility to service provider
2026-02-02 17:54 DONGGUAN Shipment arrived
2026-02-02 10:37 Parcel information received
2026-02-02 10:37 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
嗨

我在二月份为我丈夫的生日订购了Sonora天文望远镜。
由于阿联酋的冲突，他直到最近才回家并安装好它。
事实上，他昨晚才第一次使用它。
他并不满意，它无法让他看到他想看的东西。
如果你们有更好的型号，我是否可以通过退回这个并补差价来升级？

谢谢
Paula

Paula Quaintance
paula@qlplimited.co.uk
07778615872
对话统计
总消息：1 条 | 客户：1 条 | 客服：0 条 | 下轮次：1
解析时间：2026-03-20T10:12:51.449859

类型判断结果

多重操作列表:
产品不工作 (索取视频)
分类: 其他问题
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：Delivered | days_update=37 | READING SERVICE CENTRE Delivered, Your parcel has been delivered to a safe place (Front Porch)
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-20T06:14:14Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：Delivered

    
最新日期：2026-02-11

    
停更天数：37

    

      查看物流文本
      
Number:  JD0002234322063663
Package status:  Delivered (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-11 17:58 READING SERVICE CENTRE Delivered, Your parcel has been delivered to a safe place (Front Porch)
2026-02-11 16:21 READING SERVICE CENTRE Your parcel is with one of our drivers for delivery (due between 09:01 - 11:01)
2026-02-11 16:21 READING SERVICE CENTRE We have your parcel. Please check back for updates
2026-02-11 12:04 READING SERVICE CENTRE InTransit, Your parcel has arrived at your delivery depot
2026-02-11 12:04 READING SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-02-11 02:33 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-02-11 02:33 HATFIELD TERMINAL Your parcel is at our national hub
2026-02-10 05:32 READING SERVICE CENTRE We've updated your preferred safe place
2026-02-10 05:32 READING SERVICE CENTRE InTransit, We've updated your preferred safe place
2026-02-10 03:36 HATFIELD TERMINAL Your parcel is at our national hub
2026-02-09 20:04 Custom clearance completed
2026-02-09 20:04 InTransit Custom clearance completed
2026-02-08 02:10 Parcel arrives at Airport Parcel Arrival
2026-02-08 02:10 Parcel arrives at Airport, Parcel Arrival
2026-02-08 02:10 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-06 12:46 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-06 12:46 Parcel is leaving Airport Parcel Leaving Port
2026-02-06 12:46 Parcel is leaving Airport, Parcel Leaving Port
2026-02-05 10:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-05 10:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-04 15:00 Customs declaration completed
2026-02-04 15:00 InTransit Customs declaration completed
2026-02-04 03:02 YODEL InTransit, We have your parcel. Please check back for updates
2026-02-04 03:02 YODEL We have your parcel. Please check back for updates
2026-02-03 03:18 YODEL We'll apply your My Account preferences to this parcel delivery
2026-02-03 03:18 YODEL InTransit, We'll apply your My Account preferences to this parcel delivery
2026-02-03 03:14 READING SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-03 03:12 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-03 02:14 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-03 02:14 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-02 23:08 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-02 23:08 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-02 20:45 DONGGUAN Depart from facility to service provider
2026-02-02 17:54 DONGGUAN Shipment arrived
2026-02-02 10:37 Parcel information received
2026-02-02 10:37 Parcel Data Received
======================================
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