工单 #44941

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创建:2026-03-20T02:10:48Z | 更新:2026-03-24T09:39:13Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2054
物流单号:VY00000001784075
店铺:Luv-美国
产品:头戴式耳机-黑色
金额:168.99 USD
物流信息
物流状态:InTransit
最新日期:2026-03-23
更新天数:1天
状态摘要
InTransit | days_update=1 | Export customs clearance started
查看物流详细信息
Number:  VY00000001784075
Package status:  InTransit (11 Days)
Country:  CN -> US
VYANG 维央:
2026-03-23 10:54 Export customs clearance started
2026-03-15 20:34 Shipment is in transit to next facility
2026-03-14 19:20 DONGGUAN Depart from facility to service provider
2026-03-14 13:39 DONGGUAN Shipment arrived
2026-03-12 10:40 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
订单的当前运输状态是什么。这次交付已经有足够的时间明显延迟。很明显,该物品在运输途中丢失了。请更换物品或取消订单。无论哪种方式我都可以接受,但让我继续等待而不给我任何信息是不可接受的。请告知您打算如何解决此问题。我不需要听您关于未来调整操作程序的内部计划。
对话统计
总消息:7 条 | 客户:4 条 | 客服:3 条 | 下轮次:4
解析时间:2026-03-24T16:53:46.393438

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | Export customs clearance started
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-24T09:39:12Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (VY00000001784075). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-23
停更天数:1
查看物流文本
Number:  VY00000001784075
Package status:  InTransit (11 Days)
Country:  CN -> US
VYANG 维央:
2026-03-23 10:54 Export customs clearance started
2026-03-15 20:34 Shipment is in transit to next facility
2026-03-14 19:20 DONGGUAN Depart from facility to service provider
2026-03-14 13:39 DONGGUAN Shipment arrived
2026-03-12 10:40 Parcel information received
======================================
Powered by www.17track.net.