工单 #44938

返回工单列表
创建:2026-03-20T02:10:48Z | 更新:2026-03-23T07:25:29Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#11349
物流单号:4PX3002584532738CN
店铺:S-美国
产品:T8女式手表-银色表带
金额:189.0 USD
物流信息
物流状态:InfoReceived
最新日期:2026-03-20
更新天数:0天
状态摘要
InfoReceived | days_update=0 | Parcel information received
查看物流详细信息
Number:  4PX3002584532738CN
Package status:  InfoReceived (0 Days)
Country:  CN -> US
VYANG 维央:
2026-03-20 11:08 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
请取消订单!!
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-23T13:59:04.670863

类型判断结果

多重操作列表:
查看到您的订单已经被取消,正在处理退款,请耐心等待5-10天 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InfoReceived | days_update=0 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T07:25:27Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We have confirmed that your order has been canceled, and the refund is being processed urgently. Please be patient; it is expected to take about 5-10 days for the funds to return to your payment account. We hope you can wait for a moment, and if you have any questions, please feel free to let us know. We look forward to providing you with a better shopping experience soon.

Best regards,
Lin

物流详情

物流状态:InfoReceived
最新日期:2026-03-20
停更天数:
查看物流文本
Number:  4PX3002584532738CN
Package status:  InfoReceived (0 Days)
Country:  CN -> US
VYANG 维央:
2026-03-20 11:08 Parcel information received
======================================
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