Case #1576

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

I was promised this time you were going to use a different, faster shipper, but we are again without information.
I cannot understand why the shipping company is unable to provide daily status.

As a customer I should not have to be concerned about all this.

I bought something from you, and it's your responsability to ensure things go smoothly.

I can understand that there may be a logistic problem sometimes, but I feel totally helpless after almost two months of emails.

If you have the time read them all and maybe then you will be able to understand my frustration.

It's awful making comparisons but even companies like Temu, that I used to consider less reliable than you, provide estimated arrival, discount if the shipment arrives with 5 days of delay, and even total refund if the thing is taking too long and you get your item free when it finally arrives.

I'm sick and tired. I was very happy with my mask (that also arrived a bit late) but I never thought I was going to go through all this to get the neck piece. If I had known I would have never ordered It.

For your information,

Regards,

Aurora Fernández

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#3113

物流单号：6031026101661

店铺：Ele-西班牙

产品：黑色颈膜

金额：130.0 EUR

物流信息

物流状态：InTransit

最新日期：2026-03-13

更新天数：11天

状态摘要

InTransit | days_update=11 | Parcel is leaving Airport, Parcel Leaving Port

查看物流详细信息

Number:  6031026101661
Package status:  InTransit (15 Days)
Country:  CN -> ES
VYANG 维央:
2026-03-13 19:56 Parcel is leaving Airport, Parcel Leaving Port
2026-03-13 19:56 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-12 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-12 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-12 14:50 Customs declaration completed
2026-03-12 14:50 InTransit Customs declaration completed
2026-03-12 05:27 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-11 20:55 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-11 20:55 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-11 15:35 DONGGUAN Depart from facility to service provider
2026-03-10 21:12 DONGGUAN Shipment arrived
2026-03-10 11:15 Order Submited.
2026-03-10 11:15 Parcel information received
2026-03-10 11:15 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

最新客户消息翻译

我被承诺这次你们会使用不同、更快的快递公司，但我们再次没有任何信息。
我无法理解为什么运输公司无法提供每日状态更新。
作为客户，我不应该为所有这些事情感到担忧。
我从你们这里购买了东西，确保一切顺利是你们的责任。
我可以理解有时候可能会有物流问题，但在将近两个月的邮件往来之后，我感到完全无助。
如果你有时间阅读它们，也许你能理解我的沮丧。
做比较令人痛苦，但即使是我曾经认为不如你们可靠的公司，比如 Temu，也会提供预计到达时间，如果延迟5天送达会提供折扣，甚至如果物品送达过慢，还会全额退款，并且最终到货时你可以免费获得物品。
我已经厌倦了。我对我的面具非常满意（虽然它也晚了一点才到），但我从未想到为了得到颈部配件我会经历这一切。如果我早知道，我绝对不会订购它。

供您参考，

此致，

奥罗拉·费尔南德斯

对话统计

总消息：8 条 | 客户：5 条 | 客服：3 条 | 下轮次：4

解析时间：2026-03-25T10:17:31.455887

类型判断结果

多重操作列表:

很抱歉我们不是故意拖延，我们也正在和物流积极沟通中 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：InTransit | days_update=11 | Parcel is leaving Airport, Parcel Leaving Port

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-25T06:56:40Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

The progress of the current order is slightly delayed, and it is really not our intention to cause any delay. We are making every effort to communicate with the logistics team and strive for expedited processing. We hope you can wait for a moment, and we will inform you of the latest situation at the first opportunity. We look forward to the package reaching you as soon as possible.

Best regards,
Lin

物流详情