工单 #44772

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创建：2026-03-20T02:10:48Z | 更新：2026-03-25T09:54:24Z

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订单字段

姓名：晓琳
订单号：#2597
物流单号：4PX3002557569266CN
店铺：S-意大利
产品：黑色GPS手表
金额：159.0 EUR
物流信息
物流状态：Exception
最新日期：2026-03-18
更新天数：2天
状态摘要
Exception | days_update=2 | Buccinasco (MI) Held at Local Depot
查看物流详细信息 
Number:  4PX3002557569266CN
Package status:  Exception (10 Days)
Country:  CN -> IT
VYANG 维央:
2026-03-18 05:18 Buccinasco (MI) Held at Local Depot
2026-03-17 16:40 Milano (MI) Delivery Failed Wrong Address
2026-03-17 16:40 Buccinasco (MI) Out for delivery
2026-03-17 12:12 Milano (MI) Delivery Failed Wrong Address
2026-03-17 05:52 Buccinasco (MI) Out for delivery
2026-03-16 20:54 Buccinasco (MI) Arrived at Last Mile Depot
2026-03-16 17:03 Francolino - Carpiano (MI) Arrived at HUB
2026-03-15 08:28 Parcel outbound from transit center
2026-03-14 18:34 BE Arrive in transit center
2026-03-14 07:48 Arrival to the destination airport
2026-03-13 14:47 Departure from the original airport
2026-03-13 09:20 Hand over to airline.
2026-03-11 08:15 Nancheng Depart from facility to service provider.
2026-03-11 01:36 Nancheng Shipment arrived at facility and measured.
2026-03-11 01:33 Nancheng Shipment arrived at facility and measured.
2026-03-11 01:33 Nancheng Shipment picked up.
2026-03-10 20:53 DONGGUAN Depart from facility to service provider
2026-03-10 19:36 DONGGUAN Shipment arrived
2026-03-10 17:33 Francolino - Carpiano (MI) Data upload, shipments not yet arrived at HUB
2026-03-10 11:58 Parcel information received
2026-03-10 11:58 Parcel information received
======================================
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AI历史分析结果

检测语言：it
最新客户消息翻译
正如已经说过无数次的那样，快递公司告诉我他们无能为力，要我直接联系你们。

到此为止，我已经结束了，不想再浪费时间……只希望能拿回我的钱。

皮耶特罗·特里切拉

信用经理

Sanoma 意大利

Corso Trapani, 16 – 10139 都灵/Via Arconati, 1 – 20135 米兰

我们已经成为 Sanoma：

关注我们的旅程

发件人：
SEKODA

发送时间：
2026年3月25日 星期三 07:57

收件人：
皮耶特罗·特里切拉

主题：
回复：紧急：因地址错误未能送达 - 快递单号 4PX3002557569266CN

尊敬的客户，

很抱歉，关于您包裹的目的地，我们已经联系了快递公司。回复是，最新状态只能通过他们提供的联系方式查询；目前我们无法直接获取信息。请您直接使用快递公司提供的电话号码或在线客服，并提供快递单号以便核实。我们将继续监控情况，并在有最新消息时立即通知您。希望您的包裹能尽快安全到达。

此致敬礼，

林

44772:4753129
对话统计
总消息：16 条 | 客户：9 条 | 客服：7 条 | 下轮次：8
解析时间：2026-03-25T17:29:44.890947

类型判断结果

多重操作列表:
告知顾客让我们根据以下格式填写地址，我们询问物流商是否可以派送请按照以下格式提供您的地址： 收货人： 电话号码： 街道地址： 邮政编码： 城市： 状态： 国家： (手动)
分类: 其他问题
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：Exception | days_update=2 | Buccinasco (MI) Held at Local Depot
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-25T09:54:23Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Caro Cliente,

Stiamo contattando il corriere per confermare se il pacco può essere consegnato a lei. Per garantire l'accuratezza delle informazioni e completare rapidamente la pianificazione, la preghiamo di completare le informazioni di spedizione secondo il formato seguente:

Destinatario:  
Numero di telefono:  
Indirizzo:  
CAP:  
Città:  
Provincia:  
Paese:  

Dopo aver fornito queste informazioni, le verificheremo immediatamente e accelereremo il processo. Attendiamo la sua risposta e le auguriamo una buona giornata.

Cordiali saluti,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：Exception

    
最新日期：2026-03-18

    
停更天数：2

    

      查看物流文本
      
Number:  4PX3002557569266CN
Package status:  Exception (10 Days)
Country:  CN -> IT
VYANG 维央:
2026-03-18 05:18 Buccinasco (MI) Held at Local Depot
2026-03-17 16:40 Milano (MI) Delivery Failed Wrong Address
2026-03-17 16:40 Buccinasco (MI) Out for delivery
2026-03-17 12:12 Milano (MI) Delivery Failed Wrong Address
2026-03-17 05:52 Buccinasco (MI) Out for delivery
2026-03-16 20:54 Buccinasco (MI) Arrived at Last Mile Depot
2026-03-16 17:03 Francolino - Carpiano (MI) Arrived at HUB
2026-03-15 08:28 Parcel outbound from transit center
2026-03-14 18:34 BE Arrive in transit center
2026-03-14 07:48 Arrival to the destination airport
2026-03-13 14:47 Departure from the original airport
2026-03-13 09:20 Hand over to airline.
2026-03-11 08:15 Nancheng Depart from facility to service provider.
2026-03-11 01:36 Nancheng Shipment arrived at facility and measured.
2026-03-11 01:33 Nancheng Shipment arrived at facility and measured.
2026-03-11 01:33 Nancheng Shipment picked up.
2026-03-10 20:53 DONGGUAN Depart from facility to service provider
2026-03-10 19:36 DONGGUAN Shipment arrived
2026-03-10 17:33 Francolino - Carpiano (MI) Data upload, shipments not yet arrived at HUB
2026-03-10 11:58 Parcel information received
2026-03-10 11:58 Parcel information received
======================================
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