工单 #44744

返回工单列表
创建:2026-03-20T02:10:48Z | 更新:2026-03-20T07:48:50Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1706
物流单号:YT2524400706226573
店铺:S-法国
产品:骨传导耳机-橙蓝色
金额:129.0 EUR
物流信息
物流状态:Delivered
最新日期:2025-09-08
更新天数:193天
状态摘要
Delivered | days_update=193 | Brie Comte Robert Delivered Mailbox
查看物流详细信息
Number:  YT2524400706226573
Package status:  Delivered (6 Days)
Country:  CN -> FR
VYANG 维央:
2025-09-08 12:50 Brie Comte Robert Delivered Mailbox
2025-09-08 06:25 Brie Comte Robert The driver is out for delivery
2025-09-07 13:28 PARIS Arrived at CIRRO Regional Destination Facility
2025-09-06 17:07 PARIS The package left sorting center
2025-09-06 15:53 PARIS Arrived at sorting center
2025-09-06 14:46 PARIS, PARIS, FR Delivered to local carrier
2025-09-06 13:23 PARIS, PARIS, FR Departed from facility
2025-09-06 13:05 PARIS, PARIS, FR Shipment is ready for outbound
2025-09-06 13:05 PARIS, PARIS, FR Arrived at sort facility
2025-09-06 07:40 PARIS, VALEDWAZ PROVINCE, FR Clearance processing completed - Import
2025-09-06 06:39 In clearance processing - Import
2025-09-06 05:57 PARIS, VALEDWAZ PROVINCE, FR NOA received
2025-09-06 05:22 FR International flight has arrived
2025-09-05 19:41 HK International flight has departed
2025-09-04 16:21 CN Arrived at the origin international airport
2025-09-04 08:21 Mainland China, CN Shipment is in transit to next facility
2025-09-04 00:48 Mainland China, CN Departed from sort facility
2025-09-04 00:05 Mainland China, CN Arrived at origin facility
2025-09-03 21:22 SHENZHEN Depart from facility to service provider
2025-09-02 20:42 SHENZHEN Shipment arrived
2025-09-01 15:19 Shipment information received
2025-09-01 15:19 Parcel information received
======================================
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AI历史分析结果

检测语言:fr
最新客户消息翻译
您好,
我已经收到方法学。不过我不太可能给您提供订单号,因为我从未收到过带有任何订单号的确认邮件。所以我将直接把产品寄回给您。

此致

弗雷德里克
对话统计
总消息:4 条 | 客户:3 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-20T14:23:57.624311

类型判断结果

多重操作列表:
告知顾客我们了解到您想寄回产品,请按照我们之前提供的地址退货 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=193 | Brie Comte Robert Delivered Mailbox
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-20T07:48:49Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Cher client,

Nous avons bien reçu votre demande de retour de produit, merci pour votre coopération. Veuillez renvoyer le produit à l'adresse que nous vous avons fournie précédemment, en vous assurant que l'emballage est complet et que l'étiquette d'expédition est bien apposée, afin de faciliter une vérification rapide lors de l'entrée en stock. Nous espérons pouvoir traiter votre demande rapidement après réception du retour. Nous vous souhaitons tout le meilleur.

Cordialement,
Lin

物流详情

物流状态:Delivered
最新日期:2025-09-08
停更天数:193
查看物流文本
Number:  YT2524400706226573
Package status:  Delivered (6 Days)
Country:  CN -> FR
VYANG 维央:
2025-09-08 12:50 Brie Comte Robert Delivered Mailbox
2025-09-08 06:25 Brie Comte Robert The driver is out for delivery
2025-09-07 13:28 PARIS Arrived at CIRRO Regional Destination Facility
2025-09-06 17:07 PARIS The package left sorting center
2025-09-06 15:53 PARIS Arrived at sorting center
2025-09-06 14:46 PARIS, PARIS, FR Delivered to local carrier
2025-09-06 13:23 PARIS, PARIS, FR Departed from facility
2025-09-06 13:05 PARIS, PARIS, FR Shipment is ready for outbound
2025-09-06 13:05 PARIS, PARIS, FR Arrived at sort facility
2025-09-06 07:40 PARIS, VALEDWAZ PROVINCE, FR Clearance processing completed - Import
2025-09-06 06:39 In clearance processing - Import
2025-09-06 05:57 PARIS, VALEDWAZ PROVINCE, FR NOA received
2025-09-06 05:22 FR International flight has arrived
2025-09-05 19:41 HK International flight has departed
2025-09-04 16:21 CN Arrived at the origin international airport
2025-09-04 08:21 Mainland China, CN Shipment is in transit to next facility
2025-09-04 00:48 Mainland China, CN Departed from sort facility
2025-09-04 00:05 Mainland China, CN Arrived at origin facility
2025-09-03 21:22 SHENZHEN Depart from facility to service provider
2025-09-02 20:42 SHENZHEN Shipment arrived
2025-09-01 15:19 Shipment information received
2025-09-01 15:19 Parcel information received
======================================
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