Dear Tovelannebjer,
We noticed that you submitted a chargeback request in the system, which has resulted in us receiving neither the payment nor the returned goods, causing us some loss at the moment.
In order to resolve the issue as soon as possible, could you please confirm whether you have already sent the goods, or provide the tracking number? If this was an operational error, we can assist you in completing the payment again or rearranging the return.
We look forward to your reply, so that we can handle this matter satisfactorily and ensure you receive satisfactory service.
Best regards,
Lin