工单 #44704

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创建:2026-03-20T02:10:49Z | 更新:2026-03-23T08:10:03Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1320
物流单号:LP1000002048924CN
店铺:S-挪威
产品:银色10号戒指
金额:1499.0 NOK
物流信息
物流状态:Delivered
最新日期:2025-07-29
更新天数:234天
状态摘要
Delivered | days_update=234 | Package deliveredParcel delivered
查看物流详细信息
Number:  LP1000002048924CN
Package status:  Delivered (10 Days)
Country:  CN -> NO
VYANG 维央:
2025-07-29 03:02 Package deliveredParcel delivered
2025-07-28 22:32 Parcel is being loaded for transport
2025-07-28 19:20 Parcel activated
2025-07-28 19:16 Received by local delivery companyParcel has been received
2025-07-28 19:16 Parcel is being loaded for transport
2025-07-28 15:37 Awaiting for transit to final delivery officeIn transit, it's progressing through post network
2025-07-28 14:39 Received by local delivery companyDelivery completed at the destination airport cargo terminal.
2025-07-28 08:32 Export customs clearance completeThe shipment has been customs cleared and released by customs
2025-07-28 08:32 Import customs clearance completeThe shipment has been customs cleared and released by customs
2025-07-27 18:19 Arrived at linehaul officeArrival to the destination airport
2025-07-25 16:27 Departed from departure country/regionDeparture from the original airport
2025-07-25 09:52 Leaving from departure country/regionHand over to airline.
2025-07-22 15:24 Departed from sorting centerDepart from facility to service provider.
2025-07-22 08:13 Departed from sorting centerDepart from facility to service provider.
2025-07-21 04:47 Processing at sorting centerShipment arrived at facility and measured.
2025-07-21 04:45 Received by logistics companyShipment picked up.
2025-07-21 04:45 Processing at sorting centerShipment arrived at facility and measured.
2025-07-20 22:45 Parcel arrival notified
2025-07-20 17:58 SHENZHEN Depart from facility to service provider
2025-07-20 17:33 SHENZHEN Shipment arrived
2025-07-19 16:35 Shipment info receivedParcel information received
2025-07-19 16:35 Parcel information received
======================================
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AI历史分析结果

检测语言:nb
最新客户消息翻译
它不工作,我已经把它寄回去了,我不太确定是否还能找到收据,但我会试着找。这个产品是我遇到过最糟糕的,什么都不能用,我也很快就通知了……
我对此不负责任,我已经按指示做了,所以我认为不会有更多事情发生,正如我说的,我会看看是否能找到邮局的收据。
此致, Cecilie Mikarlsen
对话统计
总消息:4 条 | 客户:3 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-23T15:37:22.162712

类型判断结果

多重操作列表:
核实退回信息 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=234 | Package deliveredParcel delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T08:10:02Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are sorry to learn that you have returned the item.

Before providing a solution, could you please tell us the address you return the package to, also please tell us the tracking number so that we could confirm if the product has been returned to the correct address. If there is no tracking number, you could provide any other receipt that could prove the return, and the receipt must clearly show the delivery address. 

The above information will help us to check the shipping information about the returned package in the shortest time. Once we receive your reply, we will get back to you as soon as possible. In order to save your precious time, please try to provide relevant information.

Thank you so much for your cooperation and we are looking forward to your reply.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-07-29
停更天数:234
查看物流文本
Number:  LP1000002048924CN
Package status:  Delivered (10 Days)
Country:  CN -> NO
VYANG 维央:
2025-07-29 03:02 Package deliveredParcel delivered
2025-07-28 22:32 Parcel is being loaded for transport
2025-07-28 19:20 Parcel activated
2025-07-28 19:16 Received by local delivery companyParcel has been received
2025-07-28 19:16 Parcel is being loaded for transport
2025-07-28 15:37 Awaiting for transit to final delivery officeIn transit, it's progressing through post network
2025-07-28 14:39 Received by local delivery companyDelivery completed at the destination airport cargo terminal.
2025-07-28 08:32 Export customs clearance completeThe shipment has been customs cleared and released by customs
2025-07-28 08:32 Import customs clearance completeThe shipment has been customs cleared and released by customs
2025-07-27 18:19 Arrived at linehaul officeArrival to the destination airport
2025-07-25 16:27 Departed from departure country/regionDeparture from the original airport
2025-07-25 09:52 Leaving from departure country/regionHand over to airline.
2025-07-22 15:24 Departed from sorting centerDepart from facility to service provider.
2025-07-22 08:13 Departed from sorting centerDepart from facility to service provider.
2025-07-21 04:47 Processing at sorting centerShipment arrived at facility and measured.
2025-07-21 04:45 Received by logistics companyShipment picked up.
2025-07-21 04:45 Processing at sorting centerShipment arrived at facility and measured.
2025-07-20 22:45 Parcel arrival notified
2025-07-20 17:58 SHENZHEN Depart from facility to service provider
2025-07-20 17:33 SHENZHEN Shipment arrived
2025-07-19 16:35 Shipment info receivedParcel information received
2025-07-19 16:35 Parcel information received
======================================
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